Metropolitan Transportation Authority Careers

Description

 **THIS POSITION WILL BE OPEN TO ALL EMPLOYEES CURRENTLY SERVING AS A STATION SUPERVISOR LEVEL I** 

Summary

We’re seeking a detail‑oriented, cool‑under‑pressure professional to coordinate real‑time emergency communications across NYC Transit. Working in a fast‑paced, 24/7 environment, you’ll relay incidents to Police, FDNY, NYCT responders, district teams, and management-ensuring information is accurate, timely, and complete.

Key Responsibilities

• Multi‑channel incident reporting 
• Use SixWire, email, and landline to deliver concise, real‑time alerts.
• Provide prompt follow‑up updates to management until incident resolution.
• Data & documentation 
• Maintain comprehensive logs and databases of all incidents.
• Review, finalize, and file incident documentation in accordance with NYCT standards.
• Operational coverage 
• Required to cover SixWire/Assist responsibilities during team-members’ lunch/comfort break.
• Assist Superintendents in gathering and packaging incident information for other divisions, District Offices, and external stakeholders.
• Other duties 
• Perform special assignments and related tasks as directed by management.

Eligibility & Compensation

• Title: Station Supervisor I Or II (Lateral Transfer)
• Minimum time in title: 1 year

Education & Experience

• Proficient in Microsoft Office 365 tools, Power Apps/BI, Teams, and EAM
• Thorough understanding of and the ability to effectively apply, NYC Transit rules, safety regulations, and operating procedures

Desired Skills & Attributes

• Situational awareness: Quickly grasp context and determine appropriate responses.
• Calm under pressure: Maintain composure while coordinating emergency services.
• Communication excellence: 
• Clear, confident, professional phone etiquette.
• Strong verbal and written skills.
• Ability to convey complex information succinctly.
• Interpersonal savvy: Collaborate effectively with colleagues at all levels.
• Focus & stamina: Remain alert during extended shifts; nights, weekends, and holidays.
• Business acumen: Safeguard information integrity and track follow‑up actions.
• Planning & organization: Prioritize tasks and manage multiple incidents simultaneously.
• Confidentiality: Handle sensitive information in compliance with legal and regulatory standards.
• Adaptability & independence: Thrive in constantly changing situations with minimal direction.

Selection Method
Based on evaluation of education, skills, experience, and interview.

Excellent Time, Attendance and operating record (no pending /open disciplinary actions). 

All appointments, with the exception of Department of Subways’ employees on MaBSTOA payroll, will be made on the NYCT payroll. 

Other Information
Other Information:  Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. 

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.