Metropolitan Transportation Authority Careers

JOB SUMMARY

This position in the MTA Service Communications Department will provide services to the Senior Director- Service Communications, the Director - Service Information Office LIRR/MNR, the General Manager - Public Affairs, and several Service Information Office Managers at both Long Island Rail Road and Metro-North Railroad.

DUTIES AND RESPONSIBILITIES

Include but are not limited to:

• Coordinate onboarding of new department employees, including but not limited to requests for building access, desktop/laptop computing, office/mobile phone, Kronos and PeopleSoft access, etc.
• Report and follow up on departmental IT ServiceNow requests and/or incidents.
• Ensure all departmental assets (hardware, copier maintenance and supplies) are effectively managed/maintained.
• Work with managers to review weekly SIO payroll data in Kronos for accuracy and ensure timeliness of Kronos payroll approval.
• Follow up with SIO employees when necessary for compensatory, sick, and other attendance/payroll related forms. Review and respond to absence control queries from HR.
• Utilize collaboration and video conferencing software like Microsoft Outlook and Teams; ensure conference rooms and conference call phone numbers are effectively reserved, organized, and distributed for training sessions, meetings, and special events.
• Attend meetings as directed and take notes of meetings/discussions.
• Order materials/supplies, and track and process invoices. Review status of purchase orders, payments of invoices, contracts, and process any personal expense reports (e.g., requests for travel, outside seminars/training, memberships).
• Type all necessary correspondence for the department and answer phones for the department.
• Maintain a neat office environment, set up and manage the office filing system, perform copy work, and perform general clerical duties as required.
• Serve as Training Coordinator for the department.
• Assist President's Office with distribution of company-wide notices to employees via Outlook and/or Marketing Cloud.
• Perform other duties as assigned.        

Qualifications

• At least 3 years of administrative/clerical experience including but not limited to timekeeping, ordering of supplies, data entry, and reporting.
• A four-year high school diploma or its educational equivalent (GED or TASC) approved by a State's Department of Education or recognized accredited organization.
• Must be a qualified typist (at least 45 WPM) and have a thorough knowledge of grammar, punctuation, and spelling.
• The candidate must demonstrate excellent judgement and discretion in performing all tasks.
• Proficient in applications such as eProcurement and Microsoft Office 365 suite, including Excel, Word, SharePoint, and Outlook.
• Basic knowledge of timekeeping systems such as Kronos and PeopleSoft.
• Basic knowledge of common video conferencing and collaboration programs such as MS Teams, Slack, and Zoom.
• Effective communication and interpersonal skills with the ability to interact comfortably with all departments and levels within the organization as part of day-to-day operations.
• Attention to detail is essential, together with the ability to follow instructions and effectively prioritize assignments.
• The ability to manage assignments under pressure and/or time constraints is a necessity.
• Familiarity with MTA/ LIRR/MNR Corporate Policies and Procedures preferred.  

Wage Progression

Wage Progression for employees hired on or before September 24, 2014:
Step 1 70% Rate of Pay  1st 365 Calendar Days
Step 2 75% Rate of Pay   2nd 365 Calendar Days
Step 3: 80% Rate of Pay   3rd 365 Calendar Days
Step 4 85% Rate of Pay   4th 365 Calendar Days
Step 5 90% Rate of Pay   5th 365 Calendar Days
Step 6 100% Rate of Pay     After 1,825 Calendar Days  

New Wage Progression for Employees Hired After September 24, 2014
Step 1 - 70% Rate of Pay  1st 365 Calendar Days
Step 2 - 70% Rate of Pay   2nd 365 Calendar Days
Step 3 - 75% Rate of Pay   3rd 365 Calendar Days
Step 4 - 80% Rate of Pay   4th 365 Calendar Days
Step 5 - 85% Rate of Pay   5th 365 Calendar Days
Step 6 - 85% Rate of Pay   6th 365 Calendar Days
Step 7 – 90% Rate of Pay  7th 365 Calendar Days
Step 8 – 100% Rate of Pay   After 2,555 Calendar Days  

Other Information:                                   

In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to, a pre-screening assessment (i.e., physical, written, and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make-up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than 10 sick days in two of the last three years is considered unsatisfactory attendance.  Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety-sensitive drug/alcohol test may also be required.                                   

Equal Employment Opportunity:                                   

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.                                   

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.