Manager, Service Delivery Applications
Description
Job Information
Title: Manager, Service Delivery Applications
First Date of Posting 10/1/2024
Last Date of Filing: 10/21/2024
Authority: TA
Department: Subways
Division Unit: Service Delivery/ Operations Development
Reports To: General Superintendent, Rail Operations Support & Development
Location: Midtown Manhattan
Hours of work: Various
Compensation:
Salary Range: (Grade E/551) $87,951 - $139,020
Responsibilities:
This position will be responsible for the management and oversight of the applications, people, and processes related to Service Delivery’s train control and recording applications. This position would be responsible for the continuing development, training, and utilization of the Itrac system, and its eventual transition to an interface with ATS-B, the Trip Editor group, and the administration and access to Incident Reporting applications (SIRS/STARS, etc.). The position will be responsible for the oversight of the On-Time Performance and Mileage units at the Operations Control Center (OCC), and their outputs of our performance reporting statistics, and ensures that operating employees within Service Delivery, the OCC, and the Field, are utilizing these applications, ensuring the outputs are in alignment with the corporate vision.
Education and Experience:
A baccalaureate degree from an accredited college. Six (6) years of related full-time experience and four (4) years must have been in a managerial or supervisory capacity, or a satisfactory equivalent of education and experience.
Desired Skills:
- Thorough understanding of NYCT’s train movement recording applications (Itrac, ATS, STARS, SIRS).
- Complete knowledge of the On-Time Performance and Mileage recording processes.
- In-depth comprehension of Department of Subways Operations.
- Proven experience in project management and IT system development.
- Demonstrated participation in training and re-instruction of train control and recording applications.
- Excellent communication and presentation skills.
- The ability to think creatively and flexibly.
- Effectively provides oversight on a vast suite of intersecting projects.
Selection Method:
Based on evaluation of education, skills, experience and interview.
All appointments, with the exception of the Department of Subways employees on MaBSTOA payroll, will be made on the NYCT payroll.
Other Information:
As an employee of MTA-NYC Transit, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379 (this figure is subject to change) per year or if the position is designated as a policy maker.
How To Apply:
Qualified applicants can submit an online application by clicking on the ‘APPLY NOW’ button from either the CAREERS page or from the JOB DESCRIPTION page.
If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button.
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.