Metropolitan Transportation Authority Careers

Description

• Support The Process Management Team with documentation and continuous improvement program processes and procedures.
• Lead BPM Workshops/projects to embed the BCM Capabilities Model, enterprise processes and other HR related projects.
• Scope and charter the work for business process continuous improvement efforts.
• Support the development of modeling & continuous improvement capabilities across all agencies for development of training, guidance, tools, etc.
• Coach and mentor business leaders, team members to execute solutions as they relate to the current and future state business environment.

• Build process maps, project plans, data collection plans, data analysis; identify synergies and gaps around the process for standardization and optimization.
• Within the center of excellence team, create and build process models and templates for reusability, identifies, and shares best practices and economies of scale across agencies to drive, capture and sustain process improvements leading to process consistency and standardization across agencies.
• Perform creation of business processes, model requirements and detail with MTA specific division SMEs during workshops.
• Discover and develop business process models with MTA specific division SMEs to document (as-is) and/or Future State process models in BPMN modelling notation. 
• Create and Produce Standard Operational Procedures for various division specific processes.  
• Perform detailed review of process models and organizational charts prior to review in alignment with project requirements.
• Facilitate remediation of modeling issues/procedure documentation with SMEs.

• Facilitate & manage large cross-functional and cross-departmental projects with high complexity and cross-organizational impact.
• Provide full lifecycle project management of MTA-wide process improvement initiatives from project mandate to benefits realization, including progress monitoring, reporting and quality assurance throughout all stages, to timely address cost, time, scope, quality, and risk deviations.
• Develop project scoping and initiation documents, including project briefs, business cases, communications materials, project risks, quality and configuration strategies to drive successful stakeholder engagement, issue escalation and resolution, risk mitigation, and project completion.
• Perform Cost Benefit project reporting analysis (PMO) on all launched six sigma projects across each agency. Recommend possible solutions to improve productivity, quality, and safety on various projects.  Conduct mentorship sessions with various six sigma candidates in the training program to provide guidance on their projects and expertise.
• Create, update, and audit all levels of documentation to ensure adherence to standardized work and create benchmarks and KPI’s to track the programs results and progress.

• Prepare change management plans and stakeholder communications to ensure stakeholder buy-in, brief executives and senior leaders across the agencies, foster active participation in MTA-wide projects, and manage resistance to change.
• Be the change agent to implement industry best, state of the art practices for short term and long-term productivity gains.
• Ensure process improvements are tied to measurable financial and non-financial benefits, and such benefits are in line with the corporate objectives and long-term goals.
• Create and design business plans and provide RFP support as required.
• Translates recommendations into communication materials to effectively present to senior leadership.
• Other project management duties as assigned.

• Demonstrated ability to manage multiple projects, programs and teams simultaneously with adherence to standards and deadlines.
• Ability to identify, analyze, prioritize, and resolve complex problems.
• Strong knowledge of organizational change management principles and practices.
• Strong knowledge of project management principles and experience
• Ability to effectively prioritize and execute in a high-pressure environment
• Ability to independently set priorities and meet deadlines in a fast-paced environment, a self-starter.
• Familiarity with creating Standard Operating Procedures (SOP’s) and documenting key process requirements and can produce sample work upon request to the MTA.
• Must have knowledge of Business Processes, Process Mapping, Process Optimization.
• Must have knowledge of improving the execution for organizations via systems improvement, analytical analysis, and strategy.
• Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook

• Bachelor’s degree in business administration, Organizational Management, or related field with outstanding academic achievement. An equivalent combination of education and experience may be considered in lieu of a degree.
• A minimum of 7 years’ experience in executing and delivering mid to large-scale organizational projects.
• Strong interpersonal skills with the ability to interact with all levels in the company & outside agencies.

• MBA or Advanced Degree.
• Certified Lean Six Sigma Green Belt from an accredited institution or training company (Black Belt preferred).
• Preferred minimum 7 years’ experience in Business Process Modelling (& management) with MS Visio is required.
• Preferred knowledge in Power BI/Power Apps & or Microsoft Forms 
• Working knowledge of PeopleSoft HCM, and Oracle HCM Experience with Cloud Migrations.
• Familiarity with creating Standard Operating Procedures (SOP’s) and documenting key process requirements and can produce sample work upon request to the MTA.
• Working Knowledge and use of office productivity tools and web-based applications.
• Updating/reviewing process maps using BPMN process mapping tools such as Aris software.
• Proficient in MS VISIO for process mapping