Technical Writer
Description
At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.
Together, we know our people are our difference—for our clients and our colleagues.
Are you ready to:
- Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
- Learn and grow by taking advantage of every opportunity available to you?
- Join a company which prides itself on its shared values and inclusive culture?
- Be the difference and make it happen?
MetaPhase is currently supporting a public sector client within the U.S. Department of Homeland Security through the management of a Division’s high-level operations. Primary responsibilities include technical writing, project management, communications development, and process improvement as well as reporting and presentation development in the form of PowerPoint, white papers, etc.
MetaPhase is seeking a mid-level Technical Writer to provide communications, process improvement, operations management, project and program management, analysis, and reporting support. This position is a mid-level role with growth and development opportunities.
What You Will Be Doing
- Perform a full range of administrative, operations, and support functions within established deadlines
- Participate in task management workstream for client ranging from system management, language refinement and drafting, consolidation, coordination, and reporting
- Lead or support process documentation and improvement efforts including evaluating the current state, identifying and prioritizing areas for improvement, and working with stakeholders to develop, document, implement, and sustain new processes and procedures
- Proactively engage with stakeholders to identify challenges, recommend solutions, create value, integrate diverse perspectives, and manage expectations
- Translate complex concepts and solutions into deliverables ranging from standard operating procedures, project management plans, and other guidance documents to PowerPoint presentations, one-pagers, newsletters, emails, checklists, and other communication materials
- Apply strong communication skills to build relationships, connect people, and support team members
Basic Qualifications (Required)
- Minimum of 4 years’ experience working with organizations on administrative and communications teams
- Experience with Business Operations teams and functions is desired, particularly related to audits and internal controls
- Excellent written acumen, stakeholder engagement, and verbal communication skills
- Ability to deliver high quality documentation with strict attention to detail
- Aptitude for creativity, innovation, analysis, process improvement, and problem-solving
- Innate ability to convey complex concepts simplistically via Microsoft Office Suite products (such as Word, PowerPoint, Excel, and Visio)
- Familiarity with SharePoint
- Current U.S. Customs and Border Protection (CBP) Public Trust clearance desired
- U.S. Citizenship required (no exceptions)
Work Location
Indianapolis, IN or Washington, D.C. (hybrid schedule with telework and in-office requirements)
Travel
Infrequent (less than 10%)
Education Level
Minimum Bachelor’s degree in political science, business administration, public policy, public affairs, communications, English, journalism, creative writing, or a related field
Clearance Level
This position requires a CBP Public Trust clearance. U.S. Citizenship is also required.
About MetaPhase Consulting
MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:
Fastest Growing
- Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023
- Washington Technology Fast 50 Award - 2020, 2021
- Financial Times America's Fastest Growing Companies – 2021, 2022, 2023
Best Places to Work
- Washington Post Best Places to Work – 2022, 2023
- Washington's Business Journal’s Best Places to Work – 2021, 2022
- Virginia Business Magazine's Best Places to Work – 2021, 2022, 2023
- Northern Virginia Technology Council Top 100 Technology Firms – 2020
Company & Individual Awards
- 2021 Washington Business Journal Small Business - CEO of the Year
- 2021 FedScoop 50 - Industry Leadership Award Nominee
- 2021, 2023 Moxie Award Finalist
- 2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue)
- 2022 FedScoop Best Bosses Finalist – Brett McLaren
- 2022 Washington Business Journal 40 under 40 – Brett McLaren
- 2022 FedHealth IT and G2XChange Women in in Leadership Awards – Beth Angerman
- 2022 George Mason University Prominent Patriots in Business – Fred Costa
- 2022 TiE DC Capital ELITE Award
- 2023 Elev8 Gov Con Finalist
- 2023 Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million
MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.