ServiceNow Developer
Description
Description
At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.
Together, we know our people are our difference—for our clients and our colleagues.
Are you ready to:
- Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
- Learn and grow by taking advantage of every opportunity available to you?
- Join a company which prides itself on its shared values and inclusive culture?
- Be the difference and make it happen?
Role Summary
MetaPhase Consulting is seeking a skilled ServiceNow Developer to join our team to support a federal customer’s enterprise ServiceNow implementation. The developer will be part of a team building cutting edge, functional applications; as well as implementing ServiceNow enterprise modules. The right candidate will design and build applications focusing on the importance of usability, user experience (UX), test-driven development, and design within their applications. You will work as part of an Agile DevSecOps team and work closely with the Product Owner, Scrum Master, Business Analysts, Security Engineers, and other developers and architects to support the rapid implementation of mission-critical business needs.
What You Will Be Doing
- Custom Application Development: Build custom applications on the ServiceNow platform tailored to specific organizational needs.
- Administration of the ServiceNow HRSD module
- Operations and maintenance of the ServiceNow HRSD platform, including upgrades and enhancement of existing ServiceNow application configurations, and identification and resolution of application defects
- Automation and Orchestration: Develop workflows, scripts, and integrations to automate routine tasks, streamline processes, and enhance the platform's overall efficiency.
- Troubleshooting and Support: Providing expert-level troubleshooting for complex ServiceNow issues, ensuring minimal downtime and rapid resolution.
- Champion ServiceNow development best practices. Thoroughly document implementations, configurations, and processes for easy knowledge transfer and maintenance.
- Guide and mentor junior team members, fostering knowledge sharing and professional development.
- Provide application support for the configuration of platform capabilities to include Knowledge Management, Service Request Management, CMDB, and Service Portal.
- Generate workflows and integrations with the latest ServiceNow technologies
- Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies.
- Handle multiple tasks by prioritizing based on client need and ensuring quality standards and work performance.
- Works as part of a team on client engagements.
- Quickly adapt to dynamic customer environments and adjust processes to foster innovation.
What We Need From You (Required)
- 7+ years of overall industry experience including developing in low-code platforms
- 5+ years of work experience specific to ServiceNow application configuration and development
- Extensive knowledge in ITIL and ITSM processes
- Experience with HRSD module
- Proven ability in problem-solving, process improvement, and change management
- Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
- ServiceNow Certified System Administrator
Bonus Points (Desired)
- ServiceNow Certified Implementation Specialist or Certified Application Developer certification
- Prior experience supporting Federal Government clients
Work Location
Remote
Travel
None
Education Level
Bachelor’s degree (or higher) in Computer Science, Engineering, Information Systems or a related field; or 11+ years of experience in lieu of degree.
Clearance Level
Ability to obtain Secret Clearance Required; U.S. Citizenship required (NO EXCEPTIONS)
Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $110K-$150k.
About MetaPhase Consulting
MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:
Fastest Growing
- Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023
- Washington Technology Fast 50 Award - 2020, 2021
- Financial Times America's Fastest Growing Companies – 2021, 2022, 2023
Best Places to Work
- Washington Post Top Workplaces – 2022, 2023
- Washington's Business Journal’s Best Places to Work – 2021, 2022
- Virginia Businesses Best Place to Work – 2021, 2022, 2023
- Northern Virginia Technology Council Top 100 Technology Firms – 2020
Company & Individual Awards
- 2021 Washington Business Journal Small Business – CEO of the Year
- 2021 FedScoop 50 – Industry Leadership Award Nominee
- 2021, 2023 Moxie Award Finalist
- 2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue)
- 2022 FedScoop Best Bosses Finalist – Brett McLaren
- 2022 Washington Business Journal 40 under 40 – Brett McLaren
- 2022 FedHealth IT and G2XChange Women in in Leadership Awards – Beth Angerman
- 2022 George Mason University Prominent Patriots in Business – Fred Costa
- 2022 TiE DC Capital ELITE Award
- 2023 Elev8 Engage GovCon Finalist
- 2023 Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million
- 2023 Greater Washington Government Contractor of the Year ($25 to $75 million) Awards Finalist
MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.
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