Senior Knowledge Management Specialist
Description
At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.
Together, we know our people are our difference—for our clients and our colleagues.
Are you ready to:
- Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
- Learn and grow by taking advantage of every opportunity available to you?
- Join a company which prides itself on its shared values and inclusive culture?
- Be the difference and make it happen?
Role Summary
In support of this project, MPC is seeking a Knowledge Management Specialist with 10 years of experience to provide knowledge management and process improvement expertise. The successful candidate will be responsible for coordinating the knowledge management program, including developing and implementing knowledge management processes and procedures, and providing guidance and training to personnel. The client is CISA International, a dynamic team managing CISA’s equities with international partners.
What You Will Be Doing
- Knowledge Organization and Classification: Define and implement knowledge taxonomy/ontology and metadata tagging systems to organize and categorize knowledge assets.
- Ensure consistency and accuracy in knowledge classification.
- Analyze knowledge management solutions and aid in the selection of the best software solution.
- Implement efficient search and retrieval mechanisms to access knowledge.
- Lead discovery of current knowledge artifacts, systems, and architecture.
- Develop and implement knowledge-sharing platforms, communities of practice, and training programs.
- Knowledge Strategy Development: Develop a comprehensive knowledge management strategy aligned with the organization's goals and objectives.
- Knowledge Capture and Creation: Work with subject matter experts to identify, capture, and document tacit and explicit knowledge.
- Facilitate knowledge creation through workshops, interviews, and collaboration platforms.
- Knowledge Storage and Retrieval: Establish and maintain a centralized repository for knowledge assets, including documents, databases, and multimedia content.
- Knowledge Dissemination and Sharing: Promote a culture of knowledge sharing and collaboration within the organization.
- Knowledge Performance Metrics: Define key performance indicators (KPIs) and generates reports to measure the effectiveness of knowledge management initiatives.
What We Need From You (Required)
- Minimum ten (10) years relevant experience in business process design and content strategy.
- Experience establishing new knowledge management policies.
- Experience creating and managing knowledge management processes.
- Experience with designing KM solutions in SharePoint.
Bonus Points (Desired)
- Experience with Office 365, including Power Apps, Power Automate, and Power BI.
- Experience utilizing AI in knowledge management.
- Experience with natural language processing (NLP) and/or other technologies to enhance search capabilities within document repositories.
- Experience with change management, presentation, communications, and training experience, to include writing and publishing user guides, conducting briefings to client stakeholders/executives, conducting system training, and writing agency communications and announcements.
Work Location
Hybrid- Arlington VA (1 day on site)
Travel
None
Education Level
- Master’s degree and 8 years of experience/Bachelors degree and 10 years of experience
Clearance Level
- Public Trust; U.S. Citizenship required.
About MetaPhase Consulting
MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:
Fastest Growing
- Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023
- Washington Technology Fast 50 Award - 2020, 2021
- Financial Times America's Fastest Growing Companies – 2021, 2022, 2023
Best Places to Work
- Washington Post Top Workplaces – 2022, 2023
- Washington's Business Journal’s Best Places to Work – 2021, 2022
- Virginia Businesses Best Place to Work – 2021, 2022, 2023
- Northern Virginia Technology Council Top 100 Technology Firms – 2020
Company & Individual Awards
- 2021 Washington Business Journal Small Business – CEO of the Year
- 2021 FedScoop 50 – Industry Leadership Award Nominee
- 2021, 2023 Moxie Award Finalist
- 2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue)
- 2022 FedScoop Best Bosses Finalist – Brett McLaren
- 2022 Washington Business Journal 40 under 40 – Brett McLaren
- 2022 FedHealth IT and G2XChange Women in in Leadership Awards – Beth Angerman
- 2022 George Mason University Prominent Patriots in Business – Fred Costa
- 2022 TiE DC Capital ELITE Award
- 2023 Elev8 Engage GovCon Finalist
- 2023 Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million
- 2023 Greater Washington Government Contractor of the Year ($25 to $75 million) Awards Finalist
MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.