Data Support Engineer I
Description
Job Title: Data Management Support Engineer
Reports To: Director, mProtect COE
Date: September 2024
For 40+ years, Meridian IT has been helping medium and enterprise businesses solve their complex technical IT problems. Through a unique strategic perspective, deep expertise, and a personalized proactive approach, Meridian IT is the top IT solutions provider in the industry.
Offering best-in-class cloud, hybrid, and on-premises data storage solutions, backup and recovery solutions, security solutions, hyperconverged infrastructure, contact center solutions, flexible pricing models and award-winning managed services, Meridian IT works with each client to create a customized plan to help solve their IT obstacles.
Meridian IT is part of Meridian Group International. Meridian Group International is a privately held organization headquartered in Deerfield, IL. Operating since 1979, Meridian Group International is a leading IT service provider and equipment leasing and finance company across 4 continents.
Position Summary
The Data Management Support Engineer focuses on ensuring the success of our growing backup and recovery business. The individual has strong knowledge of Commvault, storage, and other backup tools our sales team will sell. The solutions are comprised of manufacturer software with some internal custom scripts. The role drives services revenue and profit by charging a fee for monthly, daily, or proactive management contracts. The Data Management Support Engineer works directly with Data Center Solutions teams and supports their sales efforts. This resource will be responsible for the daily management of our customer's backup and recovery environments. Measurements of success include customer satisfaction with job success and expanding our cloud backup as a service offering.
Duties and Responsibilities
Responsible for the daily management of our customer's backup and recovery environments:
- · Be the subject matter expert for all backup-related issues and support requests;
- · Track trouble tickets and resolve issues promptly;
- · Provide training, consultation, and support for level 1 and 2 cloud support personnel;
- · Engages with the Data Management team to assist with potential and existing customers to gather information and requirements;
- · Provide deep analysis of customers’ current backup environment on a monthly, weekly or daily basis;
- · Work with manufacturers to ensure accurate reporting and consumption of agents and capacity of end users;
- · Work with the cloud team to ensure accurate reporting and consumption of agents and capacity of end users;
- · Maintain an in‐depth understanding of products, industry practices, market opportunities, and partner requirements;
- · Develop and document guides, processes, and policies to streamline operations and assist in growing the business;
- · Perform other duties as assigned;
- · Assists cloud support team in developing streamlined processes and knowledge development;
- · Get and maintain professional certifications as required.
Qualifications & Requirements
- · Bachelor's Degree preferred;
- · A minimum of 1-2 years of backup experience (Commvault Preferred);
- · A minimum of 3 years of data center experience;
- · Experience working as part of a team;
- · Excellent written and oral communication skills.
Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.