Data Management Support Engineer

Engineering United States Syracuse, New York Kenosha, Wisconsin


Description

JOB TITLE: Data Management Support Engineer

REPORTS TO: Manager, Cloud Engineering

LOCATION: Kenosha, WI or Syracuse, NY

 DATE: November 2020

 

SUMMARY 

The Data Management Support Engineer focuses on ensuring the success of our growing backup and recovery business. The individual has a strong knowledge of Commvault, storage, and other backup tools our sales team will sell. The solutions are comprised of manufacturer software with some internal custom scripts. The role drives services revenue and profit by charging a fee for monthly, daily, or proactive management contracts. The Data Management Support Engineer does this by working directly with Data Center Solutions teams and supporting their sales efforts. This resource will be responsible for the daily management of our customers' backup and recovery environments. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the daily management of our customers back up and recovery environments
  • Be the subject matter expert for all backup related issues and support requests
  • Track trouble tickets and resolve issues promptly
  • Provide training, consultation, and support for level 1 and 2 cloud support personnel
  • Engage with the Data Management team to assist with potential and existing customers to gather information and requirements
  • Provide deep analysis of customers’ current backup environment on a scheduled basis
  • Work with manufacturers to ensure accurate reporting and consumption of agents and capacity of end users
  • Partner with the cloud team to ensure accurate reporting and consumption of agents and capacity of end-users
  • Maintain an in‐depth understanding of products, industry practices, market opportunities, and partner requirements
  • Develop and document guides, processes, and policies to streamline operations and assist in growing the business
  • Occasional travel to customer sites when needed
  • Assists cloud support team in developing streamlined processes and knowledge development
  • Complete and maintain professional certifications as necessary
  • Perform other duties as assigned

QUALIFICATIONS AND SKILLS REQUIRED

  • Bachelor Degree in IT, Engineering, or similar field
  • A minimum of 3 years of backup experience (Commvault preferred)
  • A minimum of 5 years of data center experience
  • Comfortable working as part of a team
  • Excellent written and oral communication skills

 

Meridian Group International Inc. and all of its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.