Meridian IT Careers

Description

JOB TITLE: Enterprise Technical Analyst
REPORTS TO: Windows, Team Lead
LOCATION: India
DATE: August 2023

For 40+ years, Meridian IT has been helping medium and enterprise businesses solve their complex technical IT problems. Through a unique strategic perspective, deep expertise, and a personalized proactive approach, Meridian IT is the top IT solutions provider in the industry. 

Offering best-in-class cloud, hybrid, and on-premises data storage solutions, backup and recovery solutions, security solutions, hyperconverged infrastructure, contact center solutions, flexible pricing models and award-winning managed services, Meridian IT works with each client to create a customized plan to help solve their IT obstacles. 

Meridian IT is part of Meridian Group International. Meridian Group International is a privately held organization headquartered in Deerfield, IL. Operating since 1979, Meridian Group International is a leading IT service provider and equipment leasing and finance company across 4 continents.

Position Summary
The Enterprise Technical Analyst is a hands-on technical resource who provides L2 support for our enterprise customers. This individual will have a general understanding of many infrastructure technology verticals and operating systems and should have at least one core area of expertise. The candidate will need to have strong communication and problem-solving skills along with a strong willingness to learn new technologies.

• Own the infrastructure components for the customers that they are assigned;
• Ensure best practices are followed for all the systems that we manage as defined in the Meridian Support Portal;
• Provide proactive management of Windows & Nutanix environments;
• Perform regular monthly patching of infrastructure components as well as any critical security patches based on the schedules defined within the Meridian Support Portal;
• Own all escalated issues to resolution;
• Follow the standard workflow defined for each of our customers;
• Resolve issues in a timely manner based on incident priority and SLA requirements;
• Update documentation as required to support future issue resolution;
• Create detailed records leveraging the Meridian Support Portal;
• Follow the standard customer onboarding process;
• Ensure optimal service transition by proactively working with other teams within our organization;
• Responsible for clear and timely communication to multiple stakeholder groups as required for incident management;
• Participate in customer meetings as required;
• Send concise information to the Technical Manager during service interruptions;
• Participate with the Technical Manager to provide information required for any service reviews or service interruption post mortems;
• Perform other duties as needed.

• 3-5 Years of experience as a technical IT resource;
• 3+ years supporting or delivering in an enterprise-level environment;
• Experience in the following technology areas, expertise in 2:
  • Azure Cloud – Azure Fundamental certification will be an advantage;
  • Azure Administrator;
  • Windows;
  • Nutanix (Optional);
  • UCS;
  • Virtualization.

Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.