Cash Working Group Coordinator

Programs Kinshasa, Congo (the Democratic Republic of) Goma, Congo (the Democratic Republic of)


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About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of nearly 400 people working in North and South Kivu and Ituri to support vulnerable communities through crises, while fostering programs that build resilience and promote long-term change. Mercy Corps’ national office is in Goma with sub-field offices in Ituri and North and South Kivu. Mercy Corps’ key programming areas include a combination of immediate humanitarian response programs including leadership of the INGO Rapid Response Consortium (SAFER) and longer-term development initiatives to include: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery, and development.


Mercy Corps has been a global leader in cash transfer programming (CTP), which represents about half of Mercy Corps’ humanitarian portfolio. This rapid growth within Mercy Corps aligns with industry trends, high level commitments made at the 2016 World Humanitarian Summit, and Grand Bargain work streams to increase CTP. As a firm believer in the efficacy of cash programming, Mercy Corps has implemented CTP in over 30 countries. Mercy Corps was the first agency to implement CTP in response to the Indian Ocean Tsunami in 2004, the first to pilot cash-for-work in Afghanistan, the first mobile money program in Libya, and the first to use electronic vouchers in the Democratic Republic of Congo.


General Position Summary

The strategic coordination of cash transfer programming at the national level and the interest on multi-purpose cash assistance has increased in recent years in the DRC, in line with the trends in the wider context of humanitarian assistance. The setting up of the National Cash Working Group (CWG-n) by the Humanitarian Country Team (HCT) in 2016, under the recommendation of the National Inter Cluster (ICN), has been welcomed as a positive reform.


The overall goal of the CWG-n, part of the ICN, is to support the development of a strategic approach to sectoral, multi-​sectoral and multi-purpose cash assistance, with the objective to create an environment conducive to the implementation of harmonized and coordinated work and better integration into the humanitarian programming cycle in the DRC. It is intended to oversee the various sub-national CWGs and actively engage within the ICN to strengthen the links between operational and strategic discussions.


The involvement of NGOs in humanitarian coordination has been effective since the 2005 humanitarian reform, but their commitment to leadership in humanitarian coordination is often limited by the lack of dedicated resources for carrying out activities other than those predetermined by their leadership programs / projects.


The co-facilitator of the CWG-n will be critical in strengthening the role of NGOs in the wider framework of the humanitarian architecture at the central level in the DRC (the CWG-n being a subgroup of the ICN).


As a leading cash actor in DRC, it will also be important for the CWG co-lead to coordinate and collaborate directly with Mercy Corps and its partners for the purposes of harmonization and advocacy at all levels.


Essential Job Responsibilities

Strategy & Vision

        Serve as co-chair of the national CWG, leading its direction and approach, including efforts at the provincial level.

        Promote and give guidance on the centrality of CTP in the DRC context.

        Lead the countrywide CTP strategy development.

        Develop strategies with the CWG partners to ensure that CTP best practices are systematically implemented and updated in humanitarian response interventions.


Technical Oversight

        Support the lead co-facilitator in the annual HRP development process.

        Participate in Cluster meetings to gain a better understanding of all cash transfer discussions and to ensure ongoing advocacy for CTPs in the sectoral response, to share CTP concepts and approaches with clusters and encourage them to participate in cluster exercises.

        Support the collection and analysis of information in line with ongoing processes (lessons learned, incidents, etc).

        Contribute to the process of developing multi-purpose cash transfer response strategies during the CERF and Country Humanitarian Fund processes, including the strategic review and technical review of projects submitted by stakeholders.

        Participate in the monitoring and follow-up of projects being implemented under the Humanitarian Fund.

        Support CWG-n members in the development of key advocacy messages to facilitate and contribute to the operational and strategic decision-making process within the ICN and the HCT.

        Support the CWG’s obligations with regards to updating HRP, Operational Plans and Dashboard in collaboration with OCHA teams.

        Provide technical support to the CWG-n's main co-facilitator to provide a relevant and responsive coordination mechanism for stakeholders in the country and encourage wide participation of humanitarian actors in all relevant sectors.

        Support and monitor the implementation of the CWG-n work plan (roadmap); divide responsibility for roadmap objectives with OCHA co-chair.

        Support the information management capabilities of the CWG-n, specifically the collection and consolidation of information on cash transfers (4W) and multi-purpose cash transfers (Dashboard).

        Ensure the capacity building of CWG members through the facilitation of technical trainings in regional hubs.

        Support the work of regional CWGs to assure strong technical knowledge and diffusion of pertinent information, as well as operational representation for CTPs.

        Conduct sensitization sessions on cash transfers to different Clusters.

Influence & Representation

        Build and manage collaborative partnerships with CWG partners.

        Maintain regular communication with actors working on CTP interventions.

        Nurture relationships with key sectors which implement various forms of CTP.

        Nurture key relationships with donors, senior leaders within the humanitarian architecture (HC/DHC, agency representatives, Cluster leads), and any other relevant stakeholders (World Bank, Private Sector actors including financial service providers, etc.) especially those with a focus and an interest in market- driven programming.


Organizational Learning 

        As part of Mercy Corps’ commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

        Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility



Reports Directly To: Mercy Corps’ Emergency Programs Director

Works Directly With: CWG Lead, CWG members, HCT, ISCG, HC, UN-OCHA, Sector Coordinators and other stakeholders.


Knowledge and Experience

        BA/S in economic development, international relations or other relevant degree.

        5 years of experience in cash programming, preferably across multiple sectors.

        Experience providing high-level technical trainings adapted to various skill levels and contexts.

        Demonstrated understanding of the Coordination Architecture in the Cluster Approach.

        Ability to effectively represent the CWG and its interests to key stakeholders.

        Experience in Cluster coordination.

        Demonstrated flexibility and creativity in planning and problem solving.

        Excellent oral and written French and English skills required.

        Ability to work effectively with an ethnically diverse team in a sensitive environment.

        Knowledge of Sphere standards and other training in humanitarian response preferred.


Success Factors

The successful candidate will combine exceptional management skills, data analysis skills, and experience in maintaining donor and partner relationships. S/he will also have proven experience with cross-cultural teams and capacity building, individual staff development, and strong mentoring skills. Prioritizing, problem solving, ability to seize opportunities, attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.


Living Conditions / Environmental Conditions

The position is based in Kinshasa (50%) and Goma (50%), Democratic Republic of the Congo with frequent travel to humanitarian hubs in South Kivu, North Kivu, Ituri, and Tanganyika provinces as well as the Kasaïs

The location is unaccompanied. Housing and R&R benefits are provided.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.