Country Director, Bahamas

Programming Nassau, Bahamas Freeport, Bahamas


About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

In early, September 2019, Hurricane Dorian destroyed households, communities and businesses across much of the northern islands of the Bahamas. The Bahamas relies on tourism as its primary economy. Lower-income households were severely affected by the hurricane with loss to lives, homes and small business. Basic infrastructure such as water, sanitation, electricity, roads and schools still require repair and recovery. Small and medium enterprises are struggling to recover. Mercy Corps has been present in the Bahamas since September 2019 providing water, sanitation, and business recovery services to the most vulnerable populations and expects to continue work until the end of the summer of 2019.


General Position Summary

The Mercy Corps Bahamas Country Director (CD) will be responsible to oversee the completion of life sustaining and recovery programs valued at nearly $5 million. The programs will require sound leadership and management to deliver quality programming in a timely manner. Coordination with local authorities, civil society and the business community will be critical to ensure that projects will transfer in a sustainable manner. The CD will also be responsible for working with headquarters and closing the program once projects are complete.


Essential Job Responsibilities

Strategy & Vision 

  • Formulate, plan and communicate a clear vision of present and future program goals and strategies to team members and stakeholders that translates into concrete programs and work plans.
  • Set direction by prioritizing and organizing actions and resources to achieve program and agency objectives.
  • Use technical support teams collaboratively. 

Team Management

  • Develop the capacity of the team, deepen understanding of their leadership roles and assist with career development.
  • Assist team members with information, tools and resources to improve performance & reach objectives.
  • Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Hire, orient and lead team members as necessary.


Program Operations Management

  • Oversee program quality and impact by ensuring programs are based on sound design principles and utilize Mercy Corps and donor required M&E systems.
  • Ensure effective, transparent use of resources in compliance with Mercy Corps and donor policies/procedures.
  • Oversee budget management of sub-grantees/sub-contractors, if applicable.
  • Build and maintain operational systems that ensure proper administrative support for programs, as well as segregation of duties between finance and operations.
  • Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
  • Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.


Finance & Compliance Management

  • Ensure compliance with donor and Mercy Corps regulations.
  • Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
  • Build and maintain operational structures that ensure proper segregation of duties between finance, administration and logistics and fully support field programs.
  • Ensure that Mercy Corps complies with Bahamian law.


Influence & Representation

  • Represent Mercy Corps programs with national and international media and participate in community activities as appropriate.
  • Maintain productive relationships with internal and external constituents such as civil society partners, local governments, private sector and foundations.
  • Ensure communication pieces are well-developed, timely and relevant.
  • Anticipate needs, understand donor pool and contribute to shaping donor’s views on development.
  • Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.
  • Maintain high ethical standards and treat people with respect and dignity.
  • Exhibit awareness of his/her own strengths and development needs.


  • Liaise with the VP of Operations and Regional Program Director on crucial events, high-risk periods, incident reporting and security policy changes.
  • Previous emergency and recovery work experience is preferred. 

Organizational Learning

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

  • Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.


Supervisory Responsibility: Program Managers, HR Coordinator, Finance Manager.


Reports Directly To: Americas Regional Director

Works Directly With: Regional Program Team, Regional Finance Officer Technical Support Unit, International Finance, People Team, Legal, Policy and Advocacy and Communications.


 Knowledge and Experience

  • BA/S or equivalent in relevant field required; MA/S preferred.
  • 7-10 years of field experience in international relief and development programs, including demonstrable success in managing large development programs.
  • 5 years of senior-level leadership, capacity building and field management experience.
  • Capacity to respond to emergency and disaster response as appropriate.
  • Knowledge of Sphere standards and other training in emergency response preferred.
  • Demonstrated success working effectively and respectfully with host country government, private sector, INGO, NGO partners and other stakeholders in complex environments.
  • Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.
  • Proven skills in financial and grants management;
  • Successful and proven negotiation, communication and organization skills.
  • Excellent oral and written English skills required.
  • Ability to work effectively with a diverse team in a sensitive environment.
  • Previous emergency and recovery work experience is preferred.

Success Factors

The successful Bahamas CD will skillfully represent programmatic priorities of the agency to donors and local stakeholders while providing effective leadership to the Mercy Corps program team. S/he will have high emotional intelligence, constructive mentoring skills and proven experience with the delivery of rapid and high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.


Living Conditions / Environmental Conditions

The position is based in Nassau or can be moved to Freeport. Living conditions are currently in shared housing, or in combined housing and office space. An individual living arrangement may be an option.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision.  Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.