Location: Remote

Position Status: On-Call

Salary Level: HQ6

Risk Level: ☐ Level 3       ☐Level 2 ☐Level 1 

(Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability.  

Level 2: Some contact with participants; unplanned non-direct contact with children.

Level 1: Likely to have no contact with participants or sensitive data) 

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions

into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program

The Asia region is comprised of Afghanistan, Indonesia, Kyrgyzstan, Myanmar, Nepal, Pakistan, and Thailand. Programming in these countries focuses on humanitarian response, economic and market systems development, resilience, financial inclusion, food security, nutrition, sustainable energy, Disaster Risk Reduction (DRR), among others. Common themes include community engagement, inclusive development, gender, and working in partnership with local government, the private sector and civil society actors. Our locally led approach emphasizes the need to consider and integrate community voices and our partners who are on the frontlines to direct our technical approach and work together.

Mercy Corps’ Community Accountability Reporting Mechanisms (CARMs) provide multiple channels for all community members to provide feedback, suggestions, complaints, and concerns in a manner that is safe, confidential, transparent, and accessible, enabling Mercy Corps to respond and make any necessary programmatic or safeguarding adaptations and to ensure the safety, security, and empowerment of program participants. Safeguarding is an umbrella term that refers to the prevention and response to sexual exploitation and abuse, human trafficking and exploitation, internal sexual misconduct and child abuse, neglect and exploitation. We define Safeguarding as our responsibility to ensure team members, operations and programs do not cause any harm to the people and communities we work with, including our team members, and that we respond in an appropriate, survivor-centered way.

The Position

Mercy Corps is developing an Integrated Safeguarding and Community Accountability Reporting Mechanism (CARM) Community Sensitization Toolkit for the Pakistan TB Program as part of the Asia Social Development Initiative (SDI) pilot. The toolkit aims to integrate safeguarding and accountability messaging into routine TB service delivery and outreach, ensuring that communication with patients, caregivers, and communities promotes awareness of rights, respectful care, and access to reporting mechanisms.

The Sr. Advisor will provide technical leadership to strengthen the social and behavior change communication (SBCC) dimensions of the toolkit. The role will focus on embedding safeguarding and CARM concepts into practical, culturally appropriate communication tools and approaches aligned with TB program delivery contexts. Working closely with the Toolkit Technical Consultant and the Regional Social Integration Advisor, the Sr. Advisor will refine toolkit content, support co-creation of community dialogue tools, and guide the development of IEC materials to promote positive behavior change among service providers and community members.

Essential Responsibilities

STRATEGY AND PLANNING

• Provide SBCC-informed technical guidance to integrate safeguarding and CARM messaging into TB program communication touchpoints.
• Define key behavior change objectives related to patient rights, respectful care, safeguarding awareness, and use of accountability mechanisms.
• Develop of messaging frameworks that address knowledge, attitudes, social norms, and behaviors of both service providers and community members.

PROGRAM QUALITY AND TECHNICAL SUPPORT

• Review draft toolkit materials and provide recommendations to ensure clarity, cultural appropriateness, and alignment with SBCC principles.
• Ensure communication approaches are practical and usable for healthcare providers and outreach teams within routine TB service delivery.

TOOL DEVELOPMENT AND IMPLEMENTATION SUPPORT

• Co-develop and refine a Community Dialogue Facilitation Guide that promotes discussion on tools.
• Provide technical input to messaging guidance for healthcare providers and outreach staff to support consistent and effective communication.
• Design of user-friendly communication tools that can be applied in real program settings.

Supervisory Responsibility

None

Accountability

Reports Directly To: Asia Regional Social Integration Advisor

Works Directly With:

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• At least 5 years of experience in humanitarian development or related field.
• A Bachelor’s degree in international relations or related field.
• Demonstrated experience in Social and Behavior Change Communication (SBCC)
• Experience designing community engagement or sensitization tools
• Familiarity with health communication and healthcare service delivery contexts
• Experience integrating safeguarding, accountability, or protection messaging into communication materials
• Strong ability to translate technical concepts into simple, practical communication tools

SBCCTeam Engagement and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).