Country Director - Haiti

Programming Port-au-Prince, Haiti


About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps helps communities develop their own ideas to solve Haiti’s most daunting problems by using innovative approaches to bring Haitians new social and economic opportunities and to make their country more secure, productive and just. Established in January 2010, Mercy Corps Haiti has field activities in Port-au-Prince, Carrefour-Feuilles, Canaan), Arcahaie, Mirgoane, Camp Perrin, and northern Artibonite with around 30 staff implementing programs in economic development, agriculture, natural resources management and humanitarian response. . Mercy Corps’strategy in Haiti is centered around locally-led and market-driven approaches to building resilience across a continuum of relief and development interventions.  The core pillars of the country strategy are resilience and natural resource management, financial inclusion, youth and civic participation, good governance, and female leadership.  Disaster preparedness and gender equality are also integrated across all of the programs. Under the leadership of a dynamic team of Haitian staff, the current portfolio is highly integrated, enabling versatility and replication of tested approaches, and the continuous building upon past initiatives and lessons learned.  The program is poised for expansion and well-positioned to go to the next level- particularly the integration of relief and development in a way that builds sustainable resilience of households and communities.

General Position Summary

The Mercy Corps Haiti Country Director (CD) is an innovative leader responsible for resourcefully managing day-to-day operations in Haiti. They have held senior roles in managing operations and/or programming in fluid environments and formulating strategic direction within an international development context. The CD has supervisory responsibility for the country team and implementation of security protocols. The CD is responsible for ensuring the smooth functioning of the country program in compliance with local laws, Mercy Corps policies and procedures, and donor rules and regulations.  They will also ensure that all Mercy Corps Haiti programs are implemented in accordance to PM@MC standards, ensuring a high level of program quality, and that programs are implemented on time, on budget, and on scope. They will contribute to the development of sustainable, multi-sector programming, ensure accountability to beneficiaries and donors, placing a high value on innovative solutions to development issues and creative partnerships. Ideally, this person will have extensive experience and expertise in emergency response and rapid expansion of activities and support functions.

Essential Job Responsibilities

  • Refine and execute a clear vision of present and future program goals and strategies to team members and stakeholders that translates into concrete programs and work plans.
  • Lead the annual country planning process and provide strategic updates.
  • Set direction by prioritizing and organizing actions and resources to achieve program and agency objectives.
  • Use technical support teams collaboratively.
  • Explore, evaluate and present new country and project funding opportunities that leverage impact and integrate initiatives and activities; support and direct related fund-raising activities with both institutional and private donors.


  • Develop the capacity of the team, deepen understanding of their roles and assist with career development.
  • Assist team members with information, tools and resources to improve performance & reach objectives.
  • Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Hire, orient and lead team members as necessary.
  • Manage HR.  Employment policies, GoH compliance, performance management system, regular monitoring of compensation package


  • Oversee program quality and impact by ensuring programs are based on sound design principles and utilize Mercy Corps and donor required M&E systems.
  • Ensure effective, transparent use of resources in compliance with Mercy Corps and donor policies/procedures.
  • Oversee budget management of sub-grantees/sub-contractors, if applicable.
  • Build and maintain operational systems that ensure proper administrative support for programs, as well as segregation of duties between finance and operations.
  • Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
  • Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
  • Ensure compliance with donor and Mercy Corps regulations related to programming.
  • Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
  • Build and maintain operational structures that ensure proper segregation of duties between finance, administration and logistics and fully support field programs.
  • Ensure annual reporting to the Government of Haiti and compliance with taxation requirements.
  • Ensure compliance on all subawards and contracting processes.
  • Represent Mercy Corps programs with national and international media and participate in community activities as appropriate.
  • Maintain productive relationships with internal and external constituents such as private partners, local governments, foundations, the private sector, etc.
  • Maintain leadership in various coordination mechanisms including CLIO and the Cash Transfer Working Group.
  • Anticipate needs, understand donor pool and contribute to shaping the donor’s views on development.
  • Explore, evaluate and present innovative funding opportunities that support the objectives for the country as a whole.
  • Liaise with the VP of Operations and Regional Program Director on crucial events, high-risk periods, incident reporting and security policy changes.
  • Remain engaged with local security coordination groups and sufficiently networked to enable solid decision making regarding operations and staff safety.
  • Ensure that the Haiti Security Manual is regularly updated and staff are familiar with all security protocols.


  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


  • Mercy Corps team members are expected to support all efforts towards accountability, specifically to our partners and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

Deputy CD Operations, Finance and Compliance Manager, Program Managers, Gender Officer, MEL Coordinator


  • Reports Directly To: Americas Regional Director
  • Works Directly With: Regional Program Team, Finance, Program OPS, TSU, New Initiatives, Policy and Advocacy, Humanitarian Leadership and Response and Security.

Knowledge and Experience

  • BA/S or equivalent in relevant field required; MA/S preferred.
  • 7-10 years of field experience in international relief and development programs, including demonstrable success in managing emergency response and complex development programs.
  • 5 years of senior-level leadership, capacity building and field management experience.
  • Strong proposal and development experience.
  • Capacity to respond to emergency and disaster response as appropriate.
  • Knowledge of Sphere standards and other training in emergency response preferred.
  • Demonstrated success working effectively and respectfully with host country government, private sector, INGO, NGO partners and other stakeholders in complex environments.
  • Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.
  • Proven skills in financial and grants management; prior experience with USAID, ECHO, Canada donors and grant management is preferred.
  • Successful and proven negotiation, communication and organization skills.
  • Excellent oral and written English skills required; proficiency in French is required.
  • Ability to work effectively with an ethnically diverse team in a sensitive environment.
  • Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.
  • Maintain high ethical standards and treat people with respect and dignity.
  • Exhibit awareness of his/her own strengths and development needs.
  • Previous work experience in insecure environments.

Success Factors

The successful Haiti CD will skillfully represent programmatic priorities of the agency to donors and regional partners while providing effective leadership to the Mercy Corps program team. There is a significant emphasis in new business development for the Haiti program and growing the portfolio to meet the immediate and long-term needs of Haitians. They will have high emotional intelligence, patience, constructive mentoring skills and proven experience with capacity building and will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

Living Conditions / Environmental Conditions

The Country Director is based in Port-au-Prince. Due to current instability, the location is posted at this time is accompanied with periods of instability that could affect schooling. Housing is individual accommodation with freedom of movement, partially limited beyond Port au Prince depending upon security environment. There are three international schools in country. Access to housing that provides water and electricity (though there can be interruptions).  Access to medical care beyond basic services is very limited.  This position requires 30 to 40% of travel to field offices in level of security environments.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/short term assignment to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision.  Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.