Director, Talent Acquisition

Human Resources & Talent Acquisition Portland, Oregon Washington, District of Columbia


Program/ Department Summary: 

The People and Strategy Team ensures that Mercy Corps has the people, strategies and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through: the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

General Position Summary:

The Director of Talent Acquisition will manage a Global team. They will ensure current and future talent needs of the agency are filled with high quality and globally representative team members. In addition, they will partner across the organization as Mercy Corps revitalizes its brand as an employer of choice.  This position will assume direct recruitment of senior level positions and support geographical portfolios as needed.

Essential Responsibilities:

Strategy and Vision

  • Advocates for and represents all areas of Mercy Corps’ People strategy.
  • Work with the Chief People Officer to guide overall vision and approach to recruiting the best talent possible, delivering clear actionable plans to achieve department priorities.
  • Influence agency’s priorities, as well as country and regional strategies, based on talent acquisition expertise, practical experience and understanding of MC needs, with an eye towards both impact and growth.
  • Identify and implement a vision to drive the Global Talent Acquisition team, ensuring coherence across regional teams and the People Team; strategically engage to advance implementation of those plans.
  • Build and maintain external partnerships and serve as key external communicator for Mercy Corps in wide range of public forums.
  • Identify areas of opportunity to strengthen Global operations excellence.
  • Participate in the development and implementation of People Team Priorities on an annual basis.
  • Participate in the People Leadership Team regarding strategy, vision, and global people priorities.

Talent Acquisition

  • Develop and maintain talent acquisition processes to ensure quality and consistency in how we attract, assess, select and hire talent.
  • Oversee recruiting, sourcing and selection of talent for senior level domestic and international roles.
  • Lead executive searches in partnership with external search firms.
  • Develop strategies to problem solve talent acquisition related issues and provide appropriate approaches to resolve issues.
  • Ensure teams provide a responsive, high-quality candidate experience.
  • Develop and implement strategies to build national recruitment capacity, in partnership with field leadership.
  • Advises on and approves exceptional talent acquisition related circumstances globally in accordance with specific labor laws and internal processes.
  • Responsible for oversight of all recruitment related compliance strategies.
  • Act as a primary point of contact for process coordination between the Global Talent Acquisition and Global HR functions.
  • Meet with executives and leadership on a regular basis to represent recruitment needs and activities.

Team Management & Leadership

  • Develop the capacity of the Global Talent Acquisition team with a deep understanding of their roles and assists with career development.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence and continued learning.
  • Participate within the larger People Team, and agency as a whole, to share ideas, develop standard practices and implement best practices across Mercy Corps programs.
  • Design and streamline processes in collaboration with others in the People Team in order to develop an improved Global Talent experience across the global Mercy Corps team.
  • Leads the project management of the Global Talent department, focusing on process and system improvements.

Supervisory Responsibilities:  Lead a team of 9


Reports Directly To: Chief People Officer

Works Directly With: Global Human Resources, Global Talent Management and other People, Strategy and Technology team members; Corporate Finance; Global Regional Directors and Teams, etc.

Knowledge and Experience:

  • A minimum 7 years of recruiting experience with a bachelor’s degree in HR or related field.
  • A minimum of 4 years international experience.
  • Experience leading and managing executive/ senior level recruitment.
  • Experience leading a diverse team
  • Experience using talent acquisition system and tracking talent metrics.
  • Demonstrated capacity to utilize analytics and technology to improve efficiencies.
  • Demonstrated capacity to incorporate best in class assessment approaches in global organization.
  • Advanced experience developing and implementing sourcing strategies aligned with organizational initiatives.
  • Demonstrated experience and ability to create, implement, maintain and improve recruitment strategies and systems in a high-volume context.
  • Demonstrated passion staffing in international relief and development environments.
  • Ability to communicate and problem-solve effectively across diverse cultures with sensitivity.
  • Experience facilitating senior level conversations.

Success Factors:  

The successful team member will be an avid learner, self-directed, innovative and action orientated.  Furthermore, they must have the ability to work independently, employ effective time management skills, handle frequent interruptions and shift priorities, exhibit effective customer service skills and work effectively with a wide variety of individuals including team members based overseas.  They will have the ability to work onsite and collaborate with team members, deliver compelling designs within the guidelines of specific project objective and interact professionally and productively with HQ and other global staff.  Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be willing to increase his/her responsibility level in the assigned areas.  The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability and the ability to be flexible and ensure that effective communication is a priority in all situations.

Living / Environmental Conditions:

This position is based in Mercy Corps Office or any Mercy Corps location.  It requires minimal international travel in support of Mercy Corps programs, though up to 10% travel domestically can be expected.  This position may be asked to travel on occasion with little notice.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.