Learning Technology Specialist
** This is a 6 month assignment
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Program / Department / Team
The People and Strategy Team ensures that Mercy Corps has the people, strategies and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through: the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.
· Create and maintain Mercy Corps eLearning courses and curriculums.
· Guide and assist course authors through the development of instructional material.
· Administer the organization LMS to ensure access, reliability, and usability of the system to a global audience.
· Administration of the Mercy Corps Learning Management System (LMS) including upload and testing of new courses, maintenance of existing library courses, creation and maintenance of LMS documentation, generation of reports, and general support of LMS users.
· Monitor and provide prompt support requests within a Learning Support ticketing system.
· Provide limited support to internal customers creating content to be deployed on the LMS.
Reports Directly To: People Systems Manager
Works Directly With: People Team
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
- A minimum of 3 year’s experience in the administration and support of an LMS.
- Demonstrable experience in degree in Instructional Design, Digital Media, or a related field is required.
- Knowledge of current learning and development principles and practices, with particular emphasis on adult learning principles.
- Ability to independently manage multiple short term and long term projects and tasks;
- Proficiency reading and writing in French, Spanish, Russian, Burmese, Swahili or Arabic is preferred.
Your focus is on the creation of a learning environment and experiences that are accessible to team members in diverse cultural contexts, languages, and geography. You’re passionate about the user experience and building content that is engaging and memorable. You are eager to learn, grow and excel at all you do. You embrace the Mercy Corps mission and share our sense of intensity and urgency about the global issues central to our work.
Living Conditions / Environmental Conditions
The position is based in Portland, OR
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.