Cash and Voucher Assistance Advisor - Any Mercy Corps Location

Programs London, London Edinburgh, United Kingdom


Position Description

Location Open to other Mercy Corps’ operation's offices in Africa and Middle East

Position Status Full-time, 
Duration: until June 2022


About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. Our mission is to alleviate poverty, suffering, and oppression and work to build secure, productive, and just communities in over 40 countries around the world. Empowering people with bold solutions to help them become drivers of their economic well-being and become major players in their economy is a cornerstone to our strategy.  To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Mercy Corps is a leader in humanitarian cash and voucher assistance (CVA). CVA comprises almost half of our global humanitarian portfolio and last year we transferred some $57M through cash and voucher programs to vulnerable populations in support of both humanitarian and resilience-building outcomes. We are currently a leading voice on quality cash implementation, including tech platforms associated with cash distributions, and cash consortia implementation.

We are looking for a cash expert to support our portfolio and continue to lead cash program development.

Department Summary

Mercy Corps alleviates poverty, suffering, and oppression and works to build secure, productive, and just communities in over 40 countries around the world. Our Program Department supports field-led work that delivers measurable impact.

Mercy Corps’ Technical Support Unit (TSU) is a key part of the Program Department. TSU subject-matter experts help set agency strategy and provide consultation – from assessment and design through project implementation and results measurement – to field offices worldwide, in some of the world’s toughest places. TSU team members lead research, foster organizational learning, represent Mercy Corps to external audiences, and develop partnerships. The TSU is also integral to global business development and revenue.


General Position Summary

The Cash & Voucher Assistance Advisor, in coordination with a matrix team composed of other Advisors, provides technical support to Mercy Corps’ country teams on the design and implementation of cash transfer and early recovery programming and research.

This position is responsible for supporting the quality implementation and expansion of CVA programs. Responsibilities will include technical mentoring and capacity building for country programs, technical support to the design and implementation of CVA programs, and participation in defining the strategic directions of CVA programming for Mercy Corps. More specifically, this position will lead Mercy Corps’ efforts to link our CVA portfolio with social protection mechanisms.


Essential Job Responsibilities

program and proposal development

        Write/review proposals and concept notes for funding from donors including foundations, corporations, and US, European, and UN agencies.

        Gather/analyze data and complete assessments to determine program needs and priorities and Mercy Corps’ competitive advantage for funding.

        Work with programs, country/regional teams, and technical support units on prepositioning and development of program strategies.

        Work with other TSU members on the design and support of multi-sectoral programs that encompass elements of broader agency goals such as food security, market systems development, and resilience.

        Work with country teams and other members of the Cash Matrix team to drive forward strategic initiatives such as cash and social protection, opportunities to link cash with financial inclusion, markets in crisis, and collaborative cash delivery models.

        Keep up to date on relevant strategies being developed or applied by significant governmental, academic, and non-profit groups. Work with Mercy Corps to determine how the agency can best work with and/or influence such materials.

        Work with Mercy Corps’ other departments on the piloting, evidence-building, and growth of tech-based CVA, in line with agency priorities.


Program quality

        Participate as an active, integrated member of the team providing technical support to a portfolio of field programs including those in complex crisis environments.

        Support the application of the CVA Minimum Standards – ensuring country teams are equipped to consistently meet them.

        Help the teams gather, develop and/or refine, and disseminate tools such as training presentations and manuals, teaching notes, best practices and lessons learned, program examples, and monitoring and evaluation tools.

        Build capacity of Mercy Corps staff to better design and implement CVA programs, including social protection.

Research, learning and impact

        Support Mercy Corps’ commitment to building an evidence base in support of CVA programming across multiple country programs

        Leverage existing research and evidence in shaping program design and improving impact, including through lessons gleaned from on-going impact evaluations, reviews and partner studies.

        Support the design and use of robust monitoring and evaluation frameworks across Mercy Corps’ CVA programs, including through the development of tools, surveys and methodologies to improve how outcomes are measured.

        Support new and ongoing programs with best practice advice and assistance on assessment, implementation, research, and evaluation needs.

        Conduct assessments; write case studies, learning documents, short articles, and blogs; and develop internal and external disseminate plan for all products.


Supervisory Responsibility



Reports Directly To: Director – Markets and Cash

Works Directly With: all other TSU teams, HQ, and field teams


Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.



Knowledge and Experience

        Bachelor’s degree required.

        Experience in humanitarian settings – remote access, sudden onset responses, and /or protracted crisis.

        Experience working on social programs linking cash transfers and social protection

        3 to 5 years of experience working on CVA programs, either in an advisory or direct implementation capacity (based in the field), including:

  • Leading needs and market assessments.
  • Proposal development.
  • Direct implementation, preferably in a variety of contexts.
  • Demonstrating strong theoretical and applied knowledge of the field of expertise.
  • Delivering Capacity Building curriculum or other processes for field teams

        Experience embedding technology within CVA programming a plus.

        Willingness and ability to travel frequently – once travel is allowed - to Mercy Corps project sites and field locations, including traveling to insecure environments, is required.

        Familiarity with major donors such as USAID, FCDO, and ECHO

        Fluency in English is required; fluency in French preferred.


Success Factors

The advisor will demonstrate a winning track record in program development, and bring flexibility, creativity, and enthusiasm to every project they undertake. The individual must have exceptional writing skills and the ability to multi-task, set priorities, pay attention to detail, and work under tight deadlines within complex team environments. The advisor must take an active role in building and maintaining external relationships as well as demonstrating the drive and initiative to contribute to internal team efforts. The individual must learn quickly how to provide technical data and support in the most efficient and effective form possible for each unique field team and environment. All TSU positions require strong interpersonal and cross-cultural communication skills, and a level of emotional intelligence proficiency that quickly builds and maintains productive relationships across teams. Being aware and sensitive to international development issues and diverse cultures is critical.


Living Conditions / Environmental Conditions

This position will be based in London, UK, or another Mercy Corps’ hub, with travel at least 30% of the time to the field where living conditions may be exceptionally rugged or in volatile environments where security protocols will need to be followed. The successful applicant should be ready to deploy to field environments on short notice in response to any emergency or crisis. When in the field the team member must be able to work in remote settings, over weekends and/or evening as required by the schedule, and in settings with limited infrastructure, food options, and living conditions.


Fostering a diverse and open workplace is an important part of Mercy Corps’ vision.  Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development


Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.


Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.


Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.