Head of Media and Communications, Europe - UK or NL

Marketing London, London Edinburgh, United Kingdom


Position Description

Location: London, Edinburgh, or The Hague, NL 
Position Status: Full-time, permanent  
Reporting to: Executive Director, Europe
Travel: up to 20% 
Salary: Edinburgh: circa 45K, London: circa 53K, The Hague: circa 52K + benefits 
Closing Date: apply with CV and Cover Letter

Candidates must have the right to work in the UK or NL at the time of appointment. 

About Mercy Corps

Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In conflict, in disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Mercy Corps in Europe) has grown rapidly in terms of volume of activity and complexity. With offices in Edinburgh, London, The Hague and Geneva, we now attract over £120m in income, and employ around 100 domestic and expatriate field team members. The breadth and impact of our programmes makes Mercy Corps a unique and truly rewarding place to work. Our teams are proud of what we achieve in the field and we are always looking for talented individuals who share our passion and commitment.


The Role

The Head of Media and Communications for Europe is the strategic lead for all Mercy Corps Europe external media, communications, digital and brand marketing.  S/he is required to deliver and implement strategy and communications plans for Mercy Corps Europe that inform and excite the general public, media, donors and potential donors about the work of Mercy Corps, our vision, and the opportunities to engage with us.

The Head of Media and Communications for Europe works in partnership with the global organisation to align on global objectives to drive income, influence and impact. 

Essential Job Responsibilities 

  • Lead the European Media and Communications strategy to inform and engage a varied external audience about the work of Mercy Corps, reinforcing and aligning with Mercy Corps culture and Global HQ.
  • Works directly with the office of the Europe Executive Director (ED). Evaluates and recommends opportunities for raising the profile of the Chief Executive Officer and Executive Director in Europe.
  • Promotes and monitors the media profile of the ED, including drafting talking points and interview briefs.
  • Deliver high standard, targeted media relations and build strategic relationships with key global media outlets to drive coverage and awareness about Mercy Corps’ work.
  • Responsible for advising all European department heads on media and communication strategy – opportunities and risks, and amplification/mitigation strategies.
  • Partner with Europe Programmes, Fundraising, Policy & Advocacy to support joint and integrated influence and income objectives.
  • Actively contribute to Mercy Corps global media strategy and provide advice and direction to global team on European media, and media training to Mercy Corps team members
  • Act as Global Media Lead, when appropriate, and take responsibility for becoming a subject matter expert in the assigned topic area, drafting talking points, pitching stories and keeping key stakeholders informed.
  • Oversee all European communications (for print, digital and broadcast media) as well as manage European HQ input into global assets and other global initiatives as they occur. 
  • Oversee Mercy Corps Europe’s digital communications strategy in coordination with global digital marketing, communications and fundraising efforts.
  • Work closely with colleagues in Global HQ on European implementation of global brand strategy.
  • Stay current on best practices in media and communications strategies and innovations across industries.
  • Identify and retain new partnerships for strategic communications and brand awareness in furtherance of overall Global Strategy and the European Strategy objectives.
  • Manage the activities of the Media and Communications Officer and Digital Communications Officer.

Other Responsibilities 

  •  To observe all health and safety requirements.
  • Any other duties as assigned.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.


SUPERVISORY RESPONSIBILITY: Media & Communications Officer, Digital Communications Officer


REPORTS DIRECTLY TO: Executive Director, Europe

WORKS DIRECTLY WITH: Europe Senior Leadership Team in Europe, Policy and Advocacy team, Programme teams globally, Resource Development team, Global Director of Communications, Managing Director, Communications; Managing Director, Digital Marketing; Managing Director, Brand Marketing; Vice President, Marketing & Communications teams.


Knowledge and Experience

  • Established track record of generating positive media coverage in European and US outlets; relationships with media in or reporting for these markets.
  • Proven experience as an effective on-the-record spokesperson with print, broadcast and online media.
  • Superior written and verbal communications skills are a must; ability to “translate” technical language into compelling stories needed.
  • Experience in international development or knowledge of development issues preferred.

Success Factors

  • Demonstrated ability to learn and adapt quickly to changing environment
  • Strategic thinker who is able to ensure systems are in place to support growth and change within the organization
  • Inquisitive and questioning mind in pursuit of increased efficiencies to contribute to organizations impact
  • Demonstrated strong team leadership skills and commitment to individual development
  • Strong communication skills and a commitment to “inclusiveness” and consensus-building

Living Conditions / Environmental Conditions

The position is based in London. Travel is estimated at 15-25% of the time, including to Mercy Corps field locations, which may be in remote and insecure locations.  Mercy Corps team members represent the agency both during and outside of work hours when deployed in an international posting or on a visit/TDY to an international posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability, marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.