Managing Director - Internal Communications
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Program / Department / Team
The mission of the Resource Development (RD) department is to advance the organization’s strategic goals and support our worldwide team by raising funds, profile and influence. Our job is to tell the Mercy Corps story to the organization’s most important audiences in a clear and compelling way, including to our own teams.
The RD team encompasses several dozen dynamic professionals who possess a wide range of expertise. We are gift officers, direct response fundraisers, web developers, marketers and media-relations strategists. We are database managers, digital specialists, creative designers and storytellers. Most of all, we are passionate about Mercy Corps’ mission and believe a better world is possible.
The Managing Director of Global Internal Communications is a proven communications leader, responsible for overseeing the Internal Communications team and bringing creative energy and innovative approaches to designing, implementing and leading a global internal communications strategy for Mercy Corps.
They work with senior leaders to ensure internal communications is a catalyst for bringing Mercy Corps together as a unified global team. Globally minded and a continuous leader, they seek out, listen to and ensure internal communications meets the needs of a diverse and geographically dispersed team of 5,600 members across 40 countries in the Americas, Africa, Asia, Middle East and Europe.
They lead the internal communications team to ensure equitable and transparent messaging for everyone, ensuring people get the information they need in the format and language, and on the platform that’s right for them. At a pivotally important time for Mercy Corps and the wider sector, the Managing Director of Global Internal Communications plays an important role in the evolution of Mercy Corps’ culture and contributes to the organization’s global mission.
STRATEGY AND PLANNING
- Assess existing internal communications practices to assess what is working, and what can be improved;
- Responsible for creating and delivering Mercy Corps’ global internal communications strategy, ensuring measurement and evaluation and appropriate course correction.
- Lead internal communications for senior executives and major global initiatives, ensuring communications are clear, concise and appropriate for key languages (English, Arabic, Spanish), delivered on appropriate platforms including assessing internet speed and accessibility.
- Lead and manage internal communications team.
- Help lead Mercy Corps through significant change, managing communications messaging, timing and delivery platforms.
- Ensuring messaging is developed and cleared with appropriated stakeholders, is in line with employee guidelines and policies and are conducted in an equitable manner and respectful way.
- Innovate and experiment with new ways of communicating across the agency.
- Lead the internal communications function during global emergency responses with urgency and clarity.
LEADERSHIP AND CULTURE
- Role model, create and sustain a diverse and inclusive work culture where all team members are supported and can thrive;
- Preserve a culture of trust, transparency, safeguarding, diversity, equity and inclusion across the organization;
- Recruit, develop and mentor team members as necessary, ensuring healthy team dynamics and strong collaboration.
INFLUENCE & REPRESENTATION
- Maintain relationships with senior leaders to craft responsive and relevant internal communications, that reflect ongoing internal and contextual changes;
- Serve as thought leader and key internal spokesperson for the agency;
- Ensure communications for key initiatives support and uphold the organization’s values
- Connect with multicultural and multi-generational team members, identifying a range of communications tools, encouraging different groups across Mercy Corps to collaborate with each other and mentor each other across different demographics.
- Develop ways for team members to share content and stories about their work, celebrations, challenges and wins.
- Ensure key communications - from team members in our most remote locations to the CEO’s office are shared and embodied across the organization, making all team members feel part of the Mercy Corps team.
- Partner with the executive team and other stakeholders to enable regular, effective communication from the CEO and other Executives. Includes drafting and editing some communications.
- Ensure internal communications are aligned and consistent with external communications and brand marketing initiatives.
- Ensure existing internal communications vehicles yield high performance
Project Manager of Internal Communications. Potential for further professional supervision of a global network of communications leads.
Reports Directly To: Vice President, Marketing and Communications
Works Directly With: Managing Director of Communications, Managing Director of Brand Marketing, Managing Director of Digital Marketing, Chief Development and Marketing Officer, CEO, Executive Team, IT, Regional and Country Directors and other teams
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
- Track record of internal communications success at a large organization, working with matrixed teams. Preferably with a purpose-driven organization.
- 6+ years preferably with a purpose-driven organization in communications leadership positions. Experience with an agency and/or in-house communications team also qualifies.
- 4+ years experience in internal communications
- Track record of working across a global organizational landscape
- Able to think big picture strategy as well as enjoy rolling up sleeves and digging into the detail.
- Excellent writing, editing and research skills required; ability to “translate” technical language into compelling content
- Experience working/living/traveling/communicating in other cultures
- Significant experience preferred with new media and social networking technologies and working knowledge of online content management
- Proven experience maintaining a high level of confidentiality and professional conduct
The successful Managing Director will be a clear and creative communicator who is passionate about growing a strong, connected culture through communication. They will be able to quickly acquire a solid knowledge of Mercy Corps, and forge productive relationships with key internal stakeholders around the globe. They will be able to listen to feedback of what is/is not working for team members and pivot to make improvements. They will be a leader in ensuring change in Mercy Corps is shared in a clear and transparent manner. They will have a vision for both the ‘hardware’ and soft skills needed for effective communication. An entrepreneurial spirit that is both creative and flexible is important.
Living Conditions / Environmental Conditions
This position can be based anywhere in the U.S, with proximity to Mercy Corps offices in Portland or Washington D.C. preferred. If not based in a Mercy Corps office, travel to Mercy Corps offices will be required at least quarterly. The position may require occasional travel to countries where Mercy Corps operates programming, where living conditions may be exceptionally rugged or be in volatile environments where security protocols must be followed. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.