M&E Database Officer - Mercy Corps Northwest

Mercy Corps Northwest Portland, Oregon


About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program/Department/Team

As the U.S. field office of Mercy Corps, Mercy Corps Northwest (MCNW) works to build more just, productive and resilient communities in the Pacific Northwest. Our programs support over 2,000clients each year; reduce prison re-entry rates for participants by 50%; improve services at more than 30 local nonprofits; and support under resourced communities with disaster preparedness knowledge.

At MCNW, we believe that everyone should have the opportunity to improve their life regardless of their background. By investing in those without ready access to resources, existing economic disparities will become more equitable, and motivated, hard-working individuals and families will have opportunities to break intergenerational cycles of poverty for good. For more information about Mercy Corps Northwest, visit www.mercycorpsnw.org

The Position

The Monitoring & Evaluation (M&E) Database Officer will work with the MEL Manager as part of a team to operationalize and improve the MEL system, which heavily relies on a set of interrelated data collection tools and management systems. The M&E Database Officer is responsible for learning and troubleshooting various databases and platforms, ensuring their integration, and troubleshooting problems.  They will support Mercy Corps staff and local partners to regularly collect / enter/ verify / analyze / visualize data and make timely database adjustments to measure the impact of Mercy Corps’ programs and to meet donor requirements. The M&E Database Officer will directly work with the MEL Manager who is the point of contact for all Mercy Corps Northwest program staff regarding M&E support needs and operational issues. The M&E Database Officer will also closely coordinate with the Communications and Marketing Manager to manage the website, its forms and architecture, to help ensure monitoring and evaluation data is consistently and accurately collected and incorporated into all reports and information products.

Essential Responsibilities 

M&E System Database Management and Innovation

  • Understand, maintain and improve on the M&E system database or set of databases and tools that improve Mercy Corps’ ability to inform program implementation, analyze data, and represent impact to donors, government, colleague agencies, and communities themselves.
  • Ensure all relevant program staff are able to utilize the database(s) to analyze program information and results
  • Serve as data liaison, sending and receiving data between various database platforms (Outcome Tracker, DownHomeLoans, etc.)
  • Design, adapt and maintain the MIS in conjunction with the MEL Manager to match strategic program or implementation change
  • Provide training in use of database reporting and querying, integration processes, and data analytics        
  • Review data being entered in the database regularly in order to locate and fix problems with data entry or integrity
  • Help manage all data collection and management processes, whether within the database or not
 Implement M&E System and Tools
  • Work as part of a team to facilitate and support program operations including client intake, activity monitoring, baseline, annual, and endline surveys, data collection and analysis, feedback and reporting according to the MEL workplan and program needs.
  • Ensure smooth integration of various database and data collection platforms
  • Generate data (tables/graphs/reports) from the database at regular intervals, ensuring reports/information are available for program implementation staff when required. Facilitate data analysis with program implementation team as requested
  • Conduct visits to all offices to ensure all elements of the M&E system and database are being utilized effectively by all stakeholders, assessing and identifying breakdowns and areas that require clarifications and improvements         
  • Document system database content, protocols and update manuals for smooth functioning
  • Help in transitioning to new organizational MEL technology tools as needed (e.g., CommCare, Azure, Sharepoint, etc.)
  • Assist with data entry and cleaning as needed
 Staff Training and Capacity Building
  • Work closely with M&E Officer to develop and deliver staff/partner trainings, improving capacities in monitoring and evaluation and database management: data collection, entry, verification and analysis; and other identified needs
  • Follow up on trainings by mentoring staff/partners to develop identified technical skills one-on-one
  • Help ensure team members are protecting the identities of clients and ensuring client security.
 Link M&E Results to Reporting
  • Review or edit data in reports as requested and required
  • Produce analytical summaries: graphs, charts, and tables as requested to fulfil reporting requirements
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps
  • Other duties as assigned and agreed upon
Supervisory Responsibility

Reports Directly To: Monitoring, Evaluation and Learning (MEL) Manager
Works Directly With: Program Managers, Director of Programs

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please submit a cover letter that clearly shows how your experience meets the minimum qualifications and prepares you to perform the key responsibilities of this role; be clear and specific about how your background is relevant. 

  • BA from a recognized institution or equivalent experience, preferably in computer sciences, database management/ programming, management information systems or database administration.
  • Microsoft certification is preferred, and/or strong experience with Microsoft tools including advanced Excel skills and Sharepoint; Azure experience is an advantage.
  • 1-3 years experience designing, developing, and managing databases.
  • Minimum 1 year field survey/data collection techniques, data entry, data verification, and analysis beneficial.

*Transferable skills: Any skills you have gained through education, volunteer or work or life experience (including the military) that are relevant for this position will be considered. Be sure to describe any transferable skills and how they apply to this position in your cover letter.

Success Factors
  • An excellent communicator, multi-tasker.  
  • Works well in a team environment and is productive and efficient independently.
  • Demonstrated skills in training, capacity building, and mentoring. Able to work in ambiguous situations
  • Be a tolerant and flexible individual able to work in difficult and stressful environments and follow procedures
  • Be focused on team-building and capacity-building
  • Be a strategic thinker, have strong skills in design, monitoring and evaluation of development programs
  • A sense of humor.
Living Conditions
  • Zero-premium health, dental and vision coverage for team member, spouse and dependents
  • 90% subsidized annual TriMet pass
  • 403(b) retirement savings account with a 6% employer contribution at 1 year
Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities they serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.  

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. Women, minorities, people with disabilities and veterans are strongly encouraged to apply.

Equal Employment Opportunity

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. 

Safeguarding & Ethics

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.