Internal Communications & Employee Engagement Manager
Full-time / Regular / Exempt / Portland, Oregon or Washington D.C.
Current unrestricted authorization to work for any U.S. employer is required
Starting salary, dependent on experience, will be $72-80K
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
About the Team
The Internal Communications sits at the heart of Mercy Corps as part of the Strategy and Learning team. Our goal is to be a valued partner across the agency because we enable people to easily find information, access critical information, and engage with each other. Working closely with teams at all levels across the agency, we seek to create multi-directional conversations and access information easily that lead Mercy Corps to greater results through learning, dialogue and conversation. .
About the Position
The Internal Communications and Employee Engagement Manager will bring creative new approaches to design, implement and oversee an internal communications strategy that: communicates agency vision; shares executive perspectives; promotes internal dialogue and learning; and strengthens Mercy Corps’ culture for a diverse global workforce of more than 5,000 team members in over 40 countries. They will champion best practices and platforms to harness technology in service of effective communication and active participation. They will seek new ways to promote culture and achieve greater impact through dialogue and engagement. They will play an active role in designing and helping to execute on employee engagement strategies in partnership with our People and Strategy Teams including Global Human Resources and the Gender, Diversity, and Inclusion (GDI) priority. They will also oversee Mercy Corps’ global communication platforms such as Workplace and Slack.
Strategy & Vision
- Set strategic vision and direction for internal communications at Mercy Corps in partnership with other key stakeholders.
- Create and leverage communication of the strategic planning processes as a core component of embedding culture and strategy throughout the organization.
- Support organizational change around critical initiatives by creating and managing channels for dialogue throughout the agency.
- Innovate and experiment with new ways of creating dialogue across the agency.
- Partner with the executive team to ensure regular, effective communication from CEO and other executives to the rest of the agency, drafting and editing communications as needed.
- Collaborate with team and business unit leaders to drive engagement and reinforce Mercy Corps culture.
- Coach leaders on effective communication.
- Partner closely with the Mercy Corps’ Crisis Management Team and other key stakeholders on internal communications strategies for crisis situations.
- In partnership with Marketing and Communications and other teams, ensure consistency of messages internally and externally.
- Select, manage and leverage internal communications vehicles to disseminate content, set communication tone, increase participation, and shape dialogue across the agency.
- Stay current on best practices in internal communications strategies across industries.
- Partner with HR and GDI to develop and execute accessibility strategies to increase the equitability and inclusiveness of team member voices, engagement, and feedback in global communications and agency conversations.
- Revamp existing communication channels and/or adopt and pilot new channels of communication to ensure effective dialogue within the agency on key priorities and initiatives.
- Develop channels to regularly gather input and feedback from team members in response to executive and agency communications, including the organization and content of all HQ and all-team meetings.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Reports Directly To: VP Strategy and Learning
Works Directly With: VP Marketing & Communications, CEO, Executive Team, IT, Regional and Country Directors, Senior GDI Advisor and other teams.
Required Knowledge and Experience
- Masters or equivalent experience in related field preferred.
- 5-7 years directly-related experience leading organization-wide internal communications, including partnering and advising senior leaders.
- Demonstrated competence in developing communication strategy and tactics, as well as hands-on creation and distribution of communication content.
- Superior writing, editing and research skills, including the demonstrated ability to translate technical language into compelling content.
- Highly effective and professional verbal communication.
- Ability to maintain a high level of confidentiality and professionalism.
- Proven ability to manage and prioritize multiple competing and changing priorities, requests, tasks and deadlines.
- Demonstrated proficiency with new media and social networking technologies is essential; working knowledge of online content management including basic HTML, preferably in a Drupal environment, is highly beneficial.
- Demonstrated work with a geographically dispersed and culturally diverse audience is critical; experience with (or passion for) humanitarian relief and development is especially helpful.
The successful Internal Communications & Employee Engagement Manager will be an empathetic and talented communicator, an inventive problem solver, and a skilled relationship builder. They will be able to quickly acquire a detailed knowledge of Mercy Corps, and forge productive relationships with key internal stakeholders. They will have a strong grasp on how to communicate with team members at all levels. They will be a strategic thinker who is also experienced with constantly organizing and prioritizing tasks. They will have a vision for both the ‘hardware’ and soft skills needed for effective communication and knowledge management. They will have the ability and motivation to learn new technologies quickly and with minimal support and guidance. They will possess a demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members are required. Even temperament and a good sense of humor appreciated. They must demonstrate flexibility and creativity in planning and problem solving, will have proven ability to learn quickly, take initiative, and be accountable for results in a fast-paced, fluid and work environment. An entrepreneurial spirit that is both creative and adaptive is important.
Living Conditions / Environmental Conditions
This position will be based in either Portland, Oregon or Washington D.C. The position requires travel up to least 25% time to the field where living conditions may be exceptionally rugged or be in volatile environments where security protocols will need to be followed. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and how we work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues. As part of our commitment to a safe and inclusive work environment, team members are expected to adhere to Mercy Corps Code of Conduct policies and are required to complete mandatory corresponding elearning courses upon hire and on an annual basis.
Accountability to Participants
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.