Temporary Fundraising Operations Assistant- Edinburgh, UK

Fundraising Edinburgh, United Kingdom



Location: Edinburgh
Position Status: Full-time, Temporary 
Duration: 6 months with possible extension 
Salary: Edinburgh: circa 20K
Travel: minimal
Reporting to: Fundraising Operations Manager
Closing Date: apply with CV and Cover Letter before October 4th 2021 

Candidates must have the right to work in the UK at the time of appointment. 


About Mercy Corps

Mercy Corps is a leading global organisation powered by the belief that a better world is possible.
In conflict, in disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.


Mercy Corps Europe (MCE) has grown rapidly in terms of volume of activity and complexity. With offices in Edinburgh, London and Geneva, we now attract over £90m in income, and employ around 100 domestic and expatriate field team members. The breadth and impact of our programmes makes Mercy Corps a unique and truly rewarding place to work. Our teams are proud of what we achieve in the field and we are always looking for talented individuals who share our passion and commitment. 


The Role

The Fundraising team plays a key role in Mercy Corps, generating income and raising our profile.  MCE’s Fundraising team has ambitious goals to increase private fundraising across the UK and continental Europe to support our agency goals around humanitarian aid, development and peacebuilding. 


We are looking for an enthusiastic Fundraising Operations Assistant to support the Fundraising Operations team with efficient and effective processing of gifts, Gift Aid claims and provide excellent supporter care to those who contact Mercy Corps. The role also supports the wider Fundraising team to enhance donor stewardship pieces and also in the areas of Community Engagement and Individual Giving.


Essential Job Responsibilities



  • First point of contact for Fundraising Operations Mailbox
  • Maintenance of appropriate records (eg batches, scans)
  • Recording of all gifts on the database (Raiser’s Edge)
  • Responsible for all daily gift processing (including the handling of cash)
  • Ensure Gift Aid declarations are recorded on the database (Raiser’s Edge)
  • Manage third party giving sites (eg Just Giving)
  • Maintain process notes for gift processing, acknowledgement and data imports



  • Manage relationships with special donor groups in conjunction with the Individual Giving team
  • Manage correspondence with small corporates (in conjunction with Community team)
  • First point of contact for fundraising inboxes, including eu-info and eu-fundraising mailbox
  • Run and manage the thanking of all gifts
  • Write and send Special thank you letters in response to HV donations
  • Support on special donor group mailing in conjunction with the Individual Giving team
  • Working with Community team on local corporate engagement
  • Assisting with schools engagement
  • Feed into and assist with the implementation of support journeys in conjunction with the wider Fundraising team.



  • Claim Gift Aid from HMRC
  • Assist with processing of month end gifts
  • Assist with the production of financial reports



  • Creating basic segmented email lists on MailChimp



  •         Remain vigilant with Data Protection Regulations, Fundraising Regulator Legislation and GDPR Legislation and ensure teams compliance


The successful candidate will not only have the right experience on paper but also be someone who lives and breathes our culture and values, with a visible passion for the work we do and a desire to tell our story.


Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.


Knowledge and Experience

        Experience of working with a fundraising or similar CRM or relational database (with substantial volume of records and variety of interactions) for marketing, engagement and/or fundraising to input data, extract reports and conduct analysis.  Experience of the Raiser’s Edge would be an advantage but is not essential.

        Experience / exposure to donor care or a customer service role

        Experience in processing gifts and Gift Aid

        Knowledge and experience of using MS Excel


Success Factors

       Strong administration and organisation skills, especially the ability to deal with changing priorities, often at short notice and able to work well under pressure

       Confident communicator to provide a positive experience for volunteers, donors and partners

       Highly focused team player

       Skilled in anticipating and solving problems and communicating issues, involving others as needed.

       An exposure to and interest in international development issues is important, along with empathy for MC's mission.


Living Conditions / Environmental Conditions

The position is based in Edinburgh and may require some minimal travel.

MCE team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all Mercy Corps locations.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.