Description

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To achieve lasting change, we know our teams do their best work when they are diverse and every team member feels they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

The Department: Private Giving & Engagement (PG&E)

The Private Giving & Engagement (PG&E) department advances Mercy Corps’ strategic priorities by raising private funds, building meaningful relationships with supporters, and strengthening the organization’s global profile and influence. PG&E partners closely with teams across Mercy Corps to deliver innovative, ethical, and effective fundraising and engagement strategies. Within PG&E, Development Operations plays a critical role in enabling fundraising success by ensuring strong systems, sound governance, and effective operational support. The team brings together expertise in fundraising operations, compliance, analytics, systems, and project management to support high-performing fundraising teams across regions and channels.

The Position

The Fundraising Operations and Management Officer is an individual contributor role within PG&E, responsible for strengthening, standardizing, and evolving fundraising operations, systems, and operational readiness across the department. Operating with a high degree of autonomy, this role focuses on ensuring fundraising teams are well-supported through clear onboarding, strong documentation, effective systems, and reliable operational processes.

The Officer plays a key role in operational planning and enablement, partnering closely with fundraising leadership, Finance, Legal, Technology, and external vendors to support compliant, efficient, and scalable fundraising. This includes anticipating operational needs, assessing new fundraising approaches, and translating requirements into actionable guidance, tools, and recommendations.

In addition to managing core operational responsibilities, the role provides project management and operational support to the Deputy Director, Fundraising Strategy and Operations, helping advance departmental strategy and keep complex, cross-functional work moving forward. There are opportunities to both identify and own projects where capacity allows. This position reports to the Deputy Director, Fundraising Strategy and Operations.

ESSENTIAL RESPONSIBILITIES

Fundraising Operations, Systems & Enablement

·           Develop, socialize and maintain PG&E onboarding resources

·           In coordination with a vendor, manage annual U.S. state charitable registrations and vendor relationships to ensure uninterrupted fundraising operations.

·           Monitor external fundraising and sector developments (e.g., watchdog guidance, regulatory trends) and translate implications into operational recommendations.

·           Assess new fundraising approaches or changes in requirements, documenting impacts, options, timelines, and resource needs, and advising leadership on paths forward.

·           Coordinate annual PCI attestations and operational readiness for fundraising vendors.

·           Maintain and continuously improve centralized fundraising operations documentation and systems guidance across PG&E and Mercy Corps Europe.

·           Own the evolution and operationalization of the Gift Acceptance Policy and related guidance.

Procurement & Contracting Support

·           Manage invoice processing and selected financial administration tasks.

·           Maintain working knowledge of Mercy Corps procurement policies and processes.

·           Manage PG&E’s contract library, and other resources for PG&E members to reference when going through the procurement process.

Planning & Additional Responsibilities

·           Support the Project Manager with cyclical/recurring projects

·           Provide project management and operational support to the Deputy Director, Fundraising Strategy and Operations, as needed.

·           Identify potential projects within the other responsibilities which could help to further departmental goals.

·           Perform other duties as assigned.

Supervisory Responsibility

None

Accountability

·           Reports to: Deputy Director, Fundraising Strategy and Operations

·           Works closely with: PG&E teams, Finance, Legal, and external partners

Mercy Corps team members are expected to support accountability to program participants, community partners, donors, and other stakeholders, and to uphold international standards guiding relief and development work.

MINIMUM QUALIFICATIONS & TRANSFERABLE SKILLS

·           Bachelor’s degree or equivalent professional experience.

·           3+ years of experience in a nonprofit or mission-driven organization, preferably in fundraising operations, compliance, or related fields.

·           Familiarity with U.S. charitable registration and fundraising regulatory requirements.

·           Demonstrated experience analyzing, documenting, and communicating compliance or operational requirements.

·           Strong ability to synthesize complex information into clear, user-friendly guidance.

·           Project Management skills are a plus!

·           Proficiency with Microsoft Office and M365 tools.

·           Excellent written, verbal, problem-solving, and interpersonal skills.

SUCCESS FACTORS

A successful Fundraising Operations and Management Officer is a strategic, systems-oriented operator. They operate comfortably with a high degree of autonomy, exercising strong judgment, and proactively identifying where operational leadership is needed.

Strong cross-functional partnership skills are essential, as this role regularly collaborates with senior leaders and diverse stakeholders across PG&E, Finance, Legal, and Technology.

The ideal candidate brings a balance of big-picture thinking and attention to detail, anticipates operational risks and opportunities, and leads continuous improvement efforts with pragmatism and empathy. They communicate clearly, influence without authority, and are comfortable making recommendations, setting direction within their scope, and owning outcomes in a dynamic, mission-driven environment.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Engagement and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).