Programme Officer, Asia - The Hague
Location: The Hague
Position Status: Full-time, Permanent
Salary: Circa €35,000 annual (depending on experience) + Benefits
Travel: Up to 30%
Candidates must have the right to work in The Netherlands at the time of appointment.
Applications will be considered on a rolling basis by CV and cover letter. If interested, please apply at the earliest to avoid disappointments.
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Mercy Corps Europe (MCE) has grown rapidly both in terms of the volume of activity and its complexity. With offices in Edinburgh, London, The Hague and Geneva, we now attract over £100m in income, and employ around 100 domestic and expatriate field team members. The breadth and impact of our programmes makes Mercy Corps a unique and truly rewarding place to work. Our teams are proud of what we achieve in the field and we are always looking for talented individuals who share our passion and commitment.
Mercy Corps’ current operations in the Asia region focus on 14 countries (Afghanistan, Bangladesh, Georgia, India, Indonesia, Kyrgyzstan, Mongolia, Myanmar, Nepal, Pakistan, Tajikistan, Timor-Leste, Thailand, and Uzbekistan). These are a disparate collection of countries with many different challenges and opportunities. Mercy Corps’ past and present activities in the region include: large- and small-scale conflict mitigation through market systems development, health awareness campaigns for TB eradication and mother and child health; education; nutrition; agribusiness and natural resource management; vocational training and job creation; renewable energy development; financial inclusion; technical assistance to governments and citizens for Disaster Risk Reduction (DRR); and water and sanitation work targeting vulnerable populations.
General Position Summary
The Programme Officer (PO) supports country teams to implement strategic, impactful, and high-quality programming. Reporting to the Senior Programme Officer (SPO – in London), the PO supports the SPO, the Regional Director (RD), the Deputy Regional Director (DRD) and a number of country offices in many aspects of their programming and grant administration. S/he plays a key role in connecting the field to HQ resources and represents the country/regional interests internally with various HQ teams as well as with external stakeholders. The PO works with the Senior Programme Officer (SPO), DRD and RD to provide the secondary check and supports the country teams (ultimate point of responsibility) in adhering to internal and external policies and regulations. The PO also provides guidance to the Assistant Programme Officer (APO) and helps with the administration that is necessary for robust and accountable grant management. The PO furthermore plays an important role in rolling out agency-wide initiatives in countries in the region.
Candidates should have a track record in working in international relief and development, along with proven experience of managing the development, implementation, administration and compliance of European-funded grants. The successful candidate will possess excellent planning, strong written and verbal communication skills, organisational skills, have a keen eye for detail, be proactive and flexible in their work, and possess the ability to develop strong relationships with colleagues across the agency, both at HQ level and in our country offices.
Essential Job Responsibilities
PROGRAMME AND GRANT ADMINISTRATION
- The PO is the HQ point of responsibility for overall monitoring of grants/programmes for external/donor requirements as well as Mercy Corps’ internal policies and requirements. They provide ongoing monitoring of the status of programmes and complete regular check-ins on grant requirements (such as co-financing, budget versus actuals, data aggregation, etc.). They support country teams’ adherence to Mercy Corps internal policies and Programme Management minimum standards.
- Advises country teams on formats for donor reporting and defines timelines to review, edit and input to donor reports submitted in accordance with the agency’s Reporting Standard Operating Procedures and in adherence to deadlines set out in the grant agreement/contract
- Supports with the maintenance of programme documentation and ensures the system for tracking grants (GAIT) is updated
PARTNERSHIP DEVELOPMENT AND MANAGEMENT
- With guidance from the SPO, the PO coordinates partnership negotiation and development and ensures the necessary teams are engaged, to help further programme, country and regional interests.
- The PO leads HQ coordination for proposals. Throughout the proposal process, the PO monitors the timeline, status of proposal, provides input into the design and communicates to the relevant parties as appropriate.
- The PO ensures that proposals and concept notes are developed in adherence to the defined processes, (such as coordination of calls for proposals. The PO reviews draft proposals for coherence and donor requirements, and manages submission. He/she may be appointed a different role in the design process and travel to field if needed.
- Works closely with the finance department to coordinate the development of a realistic and cost-effective budget that includes all appropriate support costs
- May be asked to take on lead writing responsibilities from time to time, including travel to the field to help with the design phase, needs assessment and partner coordination.
- With guidance from the SPO, RD, DRD, Country Directors and other relevant stakeholders, the PO represents regional interests and programmes with external stakeholders.
STRATEGY, PLANNING & LEARNING
- With guidance from the SPO, the PO supports country teams with strategy development and planning. The PO facilitates learning across country portfolios and regions and shares lessons learned, and knowledge of agency resources/tools/best practices/etc.
- Recruitment: As needed, the PO participates in interview processes and selection for key positions as identified with the recruiting team.
- Internal Communication: In coordination with the APO, the PO supports internal communications and ensures knowledge management systems are up to date and accurate to support communication with other teams.
- Knowledge Management: In coordination with the APO, the PO ensures management of agency systems and adherence to HQ-related Programme Management minimum standards, etc.
- Orientation: For new-hires visiting HQ, PO provides briefings on context, country strategy and programmes prior to their departure as initial step in the on-boarding process. As requested, PO supports supervisors with on-boarding of new expatriate team members.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Knowledge and Experience
- Educated to Bachelor's level, or equivalent experience. Masters in relevant field is preferred, but not essential.
- 2 - 4 years of field-based experience in international relief and development; demonstrated knowledge of relevant sectoral and/or operational areas.
- 2- 4 years of experience in managing the development, implementation, administration and compliance of grants is essential. General grant/programme management experience preferred.
- Experience of proposal development with various donors, particularly European institutions (ECHO, EC and DFID), private foundations and corporations.
- Experience with monitoring and evaluation, and other learning efforts.
- Experience representing an organisation and its interests to a diverse range of local and international government officials, local civil society organisations, other international organisations, the media and the public is preferred.
- Excellent planning and organisational skills.
- Proactive and able to work on own initiative.
- A problem solver, adept in successfully dealing with issues of complexity.
- A skilled communicator, able to develop and utilise strong relationships with staff, partners and donors at all levels, remotely and in person.
- A skilled writer and synthesiser of diverse and complex information.
- Able to harness the expertise, experience and ideas of colleagues and effectively use this to improve their own work and support that of others.
- Strong research and analytical skills.
- Strong attention to detail.
- A robust sense of humour is greatly appreciated.
- Demonstrates the ability to mentor colleagues.
- A demonstrable passion for, and a clear empathy with, the organisation's aims and values.
- Willingness and ability to travel internationally as required.
Living Conditions / Environmental Conditions
The position is based in The Hague, The Netherlands and might require up to 30% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.