Monitoring, Evaluation and Learning Manager - Haiti

Programs Port-au-Prince, Haiti


About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary
Mercy Corps helps communities develop their own ideas to solve Haiti’s most daunting problems by using innovative approaches to bring Haitians new social and economic opportunities and to make their country more secure, productive, and just. Established in January 2010, Mercy Corps Haiti has offices in Port-au-Prince, Nippes, and Cap Haitien and more than 80 staff implementing programs in economic development, agriculture, natural resource management, and humanitarian response. Mercy Corps’ economic development work is guided by the principles of pro-poor development and demand-driven strategies. Mercy Corps takes a progressive approach to development that leads communities and entrepreneurs from relief to sustainable livelihoods to resilience.

General Position Summary
The Monitoring, Evaluation and Learning (MEL) Manager is a key position in Mercy Corps Haiti and is responsible for cross-cutting programmatic information management, monitoring and evaluation, ensuring that information collected is reflected upon, used to improve ongoing programs, and is incorporated into consistently high-quality reports and proposal development. The MEL Manager will be responsible for developing (in partnership with project staff), coordinating, maintaining, and constantly improving the nation-wide M&E system, as well as training M&E staff in each office. In addition, the position holder is responsible for ensuring that the reports generated by each country office are timely and of a high quality and that the data can be validated. This will be achieved through staff capacity building and necessary training.

Essential Job Responsibilities
Strategy & Vision

  • Develop country MEL strategy, provide leadership to country offices in developing individual program level M&E systems that inform and improve each program, as well as feed into the broader nation-wide M&E system and country strategy.
  • Lead and develop an M&E team country team and also the M&E officers assigned to each program in developing and maintaining a system that improves the country’s ability to analyze and represent impact to donors, government, colleague agencies, and communities themselves.
  • Participate in country management meetings and country-wide strategy sessions.
Program Management
  • Use existing MC resources train M&E and program teams in monitoring and evaluation and report writing.
  • Build the capacity of all relevant team members to develop and maintain an excellent M&E system, including training on Tola (digital tool developed by MC) and the periodic reflection and analysis of program monitoring data to disseminate learning.
  • Develop plans to mentor and coach staff to build their capacity to enable them to develop excellent reports and other documents.
M&E System Development
  • Lead efforts to evaluate and strengthen existing country M&E system, ensuring that best practices and learning are shared between programs and offices.
  • For new programs, collaborate closely with Program Managers to develop and establish the M&E system, one that serves the needs of the overall of the country portfolio and its program team members.
  • Support each program’s independent M&E efforts to ensure high quality M&E at the program level, as well as build a country-wide system that captures and presents results at the country level.
  • Design and maintain a M&E system with utility and program quality in mind, providing managers and their teams real time information that can steer program implementation as well as informing donors and strategic program direction and that helps strategize future programme interventions.
  • Work with senior management to address shortfalls in M&E that affect program implementation and conduct internal DQAs.
Grants/ Reports Management
  • Regularly conduct project site visits to provide hands-on training on how to capture and organize information for accurate documentation and reporting.
  • Assist the program implementation team in timely and accurate reporting to donors.
  • Coordinate with a variety of teams, HQ, Finance, and Program Directors and Country Director to ensure that reports are timely, high-quality, and responsive to donors.
  • Lead team capacity building through coaching in report writing and quality control of final written products.
Monitoring and Evaluation/ Assessments
  • Assist in designing programs that incorporate Mercy Corps’ standards on design, monitoring, and evaluation.
  • Coordinate and play a role in assessments as requested. Provide inputs to M&E systems and act as a link to HQ MEL technical staff.
  • Set up and supervise the country M&E programs including hiring, orienting and supervising MEL team members as appropriate.
  • Play a central role in all evaluation, design and implementation and developing the capacity of a national team to conduct internal evaluations.
Team Management
  • Develop the capacity of the team, deepen understanding of their roles and assist with career development.
  • Assist team members with information, tools and resources to improve performance & reach objectives.
  • Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one-on-ones and performance reviews.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Play an active role in hiring, orienting and leading team members as necessary.
  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.
Supervisory Responsibility
MEL Program Managers/Officers


Reports Directly To: Director of Programs
Works Directly With: Program Managers, Haiti Senior Leadership Team, Americas Regional Office, Americas PaQ Advisor, Regional Support Advisors, Operations and HR departments, HQ MEL staff, and additional headquarters-based support departments as needed.
Knowledge and Experience
  • BA/S or equivalent, preferable in business administration, public administration or international development.
  • 4-6 of experience in the areas of program development and monitoring and evaluation, including relevant experience building and managing an M&E system and team, relevant experience supervising data collection and data validation exercises, and building staff capacity.
  • Must have extensive training skills and experience working with a variety of donors, including USAID and DFID.
  • High degree of computer literacy; Excel and Word skills are essential.
  • Ability to manage and meet deadlines.
  • Ability to work independently on multi-task load.
  • Excellent Communication and organizational skills.
  • Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.
  • Knowledge of Sphere standards and other training in humanitarian response preferred.
  • Oral and written fluency in French and English is required
Success Factors
The ideal candidate will have a strong curiosity for understanding and working effectively within the complex cultural, political, security and social environment of Haiti. He/She will be an excellent communicator, multi-tasker, and able to work in ambiguous situations. He/She will be a tolerant and flexible individual able to work in difficult and stressful environments and follow procedures. The successful candidate will be focused on team-building and capacity-building of national staff; be a strategic thinker, have strong skills in design monitoring and evaluation of development programs and maintain a sense of humor.

Living Conditions
The position is based in Port-au-Prince, Haiti. The position is based in Port au Prince, which is estimated at around 2.5 million people.  Although infrastructure is also poor in the capital, comfortable housing with water and electricity are readily available.  There are many places to eat in all price ranges, as well as shops, and supermarkets which are comparable to a US supermarket.  Self-drive is permitted, however driving can be challenging and traffic is often very heavy. This position requires 30% of travel by car to field offices in insecure environments. 
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.