MONITORING, EVALUATION AND LEARNING DIRECTOR - Resilience Food Security Activity
Position is contingent on new funding (start date likely to be October 2021)
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To create a better world, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives and skills so that we can be stronger and have long-term impact.
Program / Department Summary
Mercy Corps has been present in Haiti since 2010, providing humanitarian assistance and implementing programming focused on resilience and natural resource management, financial inclusion, youth and participation, and good governance. Our early recovery and development programs contribute to Mercy Corps’ overall vision for Haiti: Solutions are locally led and market-based, and communities are secure, equitable and are flourishing in the face of frequent natural disasters and economic instability. Mercy Corps’ vision for change requires the private sector, government and civil society to work together to create meaningful and sustainable change.
Mercy Corps is seeking a Monitoring, Evaluation and Learning (MEL) Director for the five-year USAID Resilience Food Security Activity (RFSA) for Haiti. The Activity will contribute to food and nutrition security for households and communities in four targeted departments. This goal will be achieved through enhanced sustainable management of natural resources; increased consumption and utilization of safe and nutritious foods; and profitable livelihoods.
General Position Summary
The MEL Director is responsible for providing overall leadership, coordination and technical supervision for all MEL aspects of the RFSA. The MEL Director is a technician with demonstrated experience in building or strengthening monitoring systems, designing and overseeing the implementation of quantitative and qualitative data collection instruments and analysis, survey and sample design, developing and designing various studies necessary to capture program learning, and effectively promoting evidence-based adaptive program management. S/he will manage staff, resources, consultants (as needed) and coordinate closely with partners to fulfill the MEL requirements of the program as well as promote evidence-based decision-making, adaptive management, and a culture of learning.
Essential Job Responsibilities
M&E Management and Technical Leadership
- Design and revise strategic MEL documents, including the M&E Plan, learning agenda, theory of change, performance indicator reference sheets, logframe, indicator performance tracking table, data protection standard operating procedures, and sex and age disaggregation plans.
- Set up and oversee all principal MEL system components, including protocols and data flows for monitoring and evaluations, data and information management, MEL budgets, staffing, competency building and technology systems.
- Design and oversee the implementation of participant-based surveys, including the scope of work, sampling strategies, questionnaires, analysis plans, statistical processing and analysis.
- Promote collaboration, learning and adaptation (CLA) through intentional and routine periodic learning initiatives sessions to share, discuss and use monitoring data, document and disseminate lessons learned and evaluation findings, support program management to conduct program improvements informed by data.
- Coordinate research and learning initiatives by team or partners to contribute to program's learning and adaptation needs to operationalize the RFSA’s Refine and Implement approach and improve implementation.
- Champion the inclusion of qualitative data collection and analysis for both direct and supplemental measurements of program performance.
- Ensure that the Chief of Party is alerted to any issues that prevent full implementation of the Activity in line with the Theory of Change.
- Ensure the RFSA adheres to the USAID Policy & Guidance and the Mercy Corps MEL Policy and Record Retention Policy.
Data and Information Management
- Design and oversee the set-up of an information management system, including processes and technology solutions for data collection, storage, processing, analysis, visualization, and reporting for all activity indicators and additional data needs for learning, adaptation and reporting. Actively seek out opportunities for automatization and efficiency gains in information management.
- Design and implement data flows that align indicator definitions, tool matrices, databases and sampling frames to ensure traceable, timely, comprehensive, high-quality and demand-responsive data collection and processing in compliance with USAID and Mercy Corps requirements.
- Ensure data quality in all aspects of MEL, by conducting periodic DQAs, and integrating corrections and remedies as necessary, to align with Mercy Corps’ and USAID data protection and MEL standards.
M&E Team Management and Capacity Building
- Create and sustain a work environment of mutual respect, accountability and clearly communicated expectations where team members strive and are equipped with the resources to achieve excellence.
- Develop and oversee the implementation of a career development strategy for M&E and partner staff, that promotes MEL competencies and a culture of learning through systematic analysis and reflection of program data.
- Actively provide mentorship and training to program and MEL teams to improve their competencies in quantitative methods, qualitative methods, information management, critical thinking, data communication, problem solving, facilitation and data literacy
- Train teams in appropriate methods for both qualitative and quantitative data collection methods, including surveys, focus group discussion and key informant interviews and lead qualitative data collection in participating communities as needed.
Internal and External Coordination and Representation
- Represent Mercy Corps in M&E, MEL Tech and research forums with the broader humanitarian and development community.
- Develop positive working relationships and coordinate/collaborate with partner organizations and international and national agencies active in the target areas.
- Conduct due diligence of partner MEL systems and processes, including data collection, processing, analysis and reporting, and organize periodic workshops and sharing sessions, ensuring that they are equipped with adequate resources and systems to contribute rigorous data to the overall program.
- Collaborate closely with the Strategic Learning Advisor, HQ- or region-based MEL and research teams and research team, lead and/or collaborate with external evaluators on the design and roll out of the program baseline and evaluations, while setting up effective systems for learning.
- Contribute to Mercy Corps’ country-wide Community Accountability and Reporting Mechanism (CARM), by adapting tools to the program according to community context, identifying CARM focal points in each office, and representing the program on the CARM committee.
RFSA MEL team
Reports Directly To: Chief of Party
Works Directly With: Activity team members, M&E and research teams, Mercy Corps’ Country M&E Manager, partner organizations, HQ Regional Program Team, Mercy Corps headquarters including the Performance and Quality/M&E team
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our projects.
Knowledge and Experience / Qualifications and Transferable Skills
- MA/S or equivalent experience in a quantitative field (economics, agricultural/development economics, statistics, biostatistics, nutrition, applied sociology, anthropology, or other relevant field) with significant training in quantitative methods.
- At least seven years of relevant M&E experience with positions of progressively greater responsibilities is required. The candidate must have experience leading an M&E team of a large, integrated program.
- Strong conceptual knowledge about theories of change, logic models, food and nutrition security indicators, M&E plans, data quality assurance, mobile data collection, data utilization, and resilience, gender and youth integration into M&E.
- Demonstrated experience and expertise in developing and operationalizing a comprehensive monitoring and evaluation plan (please see the USAID M&E and Reporting Policy and Guidance for the components of an M&E plan).
- Strong quantitative background and demonstrated expertise in designing annual monitoring surveys including probabilistic sampling strategy and estimating sample size, developing appropriate weights, and analyzing quantitative data.
- Demonstrated expertise in designing qualitative studies, in-depth knowledge about qualitative sampling, and experienced in using interview and interactive tools to generate qualitative information and analysis.
- Demonstrated experience in participatory community governance, advocacy, capacity and leadership development, and/or management and use of grassroots level-generated data.
- Experienced in developing data quality assurance strategies, data management, and data visualization.
- Demonstrated expertise and experience in data utilization strategies and can creatively think about active data sharing techniques.
- Preference for experience with USAID M&E frameworks, and in-depth understanding of food security programming.
- Experience supporting partner organizations to ensure quality of their M&E systems.
- Prior experience working in Latin America and/or the Caribbean and humanitarian and/or development experience working in Haiti is desirable.
- Excellent verbal and written communication skills in English and French. Fluency or proficiency in Creole is an advantage.
- Excellent skills in software solutions and platforms for data collection, storage, processing, analysis and visualization, such as MS Office, CommCare, Stata, R, Tableau and PowerBi.
A successful candidate will have a demonstrated ability to lead and communicate effectively with team members of varied work styles and cultures, follow procedures and meet deadlines with flexibility and creativity in planning and problem solving. S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative, be accountable for results, and understand the larger picture while remaining focused on the details. S/he will be comfortable working within a complex and sensitive setting and following laws and security protocols. The MEL Director will have a good handle on adaptive management, integration and coordination, stakeholder engagement, capacity strengthening, community-level governance and planning, facilitation, and conflict mitigation and conflict-sensitive approaches. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
Living Conditions / Environmental Conditions
The position is based in Port-au-Prince, Haiti, with regular travel (up to 40%) to implementation areas as the security situation allows. This is an accompanied position, with individual housing. There is regular access to electricity and water, though there are occasional electrical outages. Access to quality health care is limited. There are a number of clinics in town, but serious illnesses will require evacuation. Internet is limited, but available in Mercy Corps offices. There is reasonable access to most consumer goods in Port-au-Prince.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.