Puget Sound Program Manager
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Program / Department / Team
As the U.S. field office of Mercy Corps, Mercy Corps Northwest (MCNW) works to build more just, productive and resilient communities in the Pacific NW. Our programs support up to 2,100 individuals each year; reduce prison re-entry rates for participants by 50%; improve services at more than 30 local nonprofits; and support under-resourced communities with disaster preparedness knowledge.
At MCNW, we believe that everyone should have the opportunity to improve their life regardless of their background. By investing in those without ready access to resources, existing economic disparities will become more equitable, and motivated, hard-working individuals and families will have opportunities to break intergenerational cycles of poverty for good. For more information about Mercy Corps Northwest, visit www.mercycorpsnw.org
The Puget Sound Program Manager (PM) is responsible for coordinating and implementing the delivery of the Creating Inclusive Growth project including daily management of program activities and program staff, and ensuring appropriate systems and support mechanisms are in place to track, analyze and report on results. The PM is a strong team leader, able to develop and mentor team members in the Puget Sound area and is an effective communicator, able to work with internal and external stakeholders to achieve common objectives. They are responsible for managing relationships with local partners, beneficiaries and City of Tacoma representatives, contributing to achievement of country goals through innovation and program development and displaying expertise in program management as well as regional experience to the team on the ground. The aim of the 12 month City of Tacoma funded Creating Inclusive Growth project is to support microenterprises with access to capital and technical assistance to be managed by the PM.
STRATEGY & VISION
- Supports the development of policies, procedures, and systems and leads implementation efforts.
- Provides professional advice and/or training within a defined subject or program area.
- Recognize opportunities for innovative action and create an environment where alternative view points are welcomed.
- Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to country-wide strategy development.
- Develop and organize activities to secure resources for programs and convince stakeholders to provide support.
- Supervises and coordinates team activities and workflow.
- Develop the capacity of the team, deepen understanding of their roles and assist with career development.
- Assist team members with information, tools and resources to improve performance & reach objectives.
- Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
- Hire, orient and lead team members as necessary.
- Monitors, reviews, and/or assesses for accuracy and effectiveness.
- Ensures project objectives are met and managed to established timelines and budgets.
- Collaborate with program, finance and administrative staff.
- Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
- Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
- Implement and model Mercy Corps’ philosophy of social entrepreneurship and leverage Mercy Corps’ best practices.
- Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
- Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
INFLUENCE & REPRESENTATION
- Develops and presents alternative approaches/options to various needs and situations.
- Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
- Communicate effectively to ensure overall project targets and donor obligations are met.
- Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.
- Maintain high ethical standards and treat people with respect and dignity.
- Exhibit an awareness of their own strengths and development needs.
Reports Directly to: Director of Programs
Works Directly With: Marketing & Communications Manager, MEL Manager, Finance & Compliance Manager, and Operations Administrator.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification / Transferable Skills*
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.
- BA/S or equivalent in business, finance, banking, community development, economics and/or other relevant field or entrepreneurial experience. (Professional work at or near the level of this position can substitute year for year for the educational requirement)
- 4+ years of professional experience in related field
- Second language fluency a plus
*Transferable skills: Any skills you have gained through education, volunteer or work or life experience (including the military) that are relevant for this position will be considered. Be sure to describe any transferable skills and how they apply to this position in your cover letter.
- Self-starter, innovative and forward thinking.
- Strong interpersonal skills with the ability to negotiate and build collaborative agreements with diverse groups of people, including clients, volunteers, stakeholders, and educators.
- Willingness to work with partner organizations and to develop and strengthen collaborative relationships to enhance our programming and referrals links.
- Strong writing and organizational skills.
- Ability to coordinate multiple projects simultaneouslyAbility to work collaboratively with low-income and multicultural populations on issues relating to community development and education.
- Attention to detail with the ability to work independently and cooperatively with team members.
- Knowledge and experience with inputting data and being a part of data management systems.
Living Conditions / Environmental Conditions
This position is based in Tacoma, WA. Mercy Corps Northwest (MCNW) team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Staff are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps policies, procedures, and values at all times and in all in-country venues.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.