MONITORING, EVALUATION, & LEARNING (MEL) MANAGER - Mercy Corps Northwest

Mercy Corps Northwest Portland, Oregon


Description

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program/Department Summary

As the U.S. field office of Mercy Corps, Mercy Corps Northwest (MCNW) works to build more just, productive and resilient communities in the Pacific Northwest. Our programs support over 2,000 clients each year; reduce prison re-entry rates for participants by 50%; improve services at more than 30 local nonprofits; and support under resourced communities with disaster preparedness knowledge.

At MCNW, we believe that everyone should have the opportunity to improve their life regardless of their background. By investing in those without ready access to resources, existing economic disparities will become more equitable, and motivated, hard-working individuals and families will have opportunities to break intergenerational cycles of poverty for good. For more information about Mercy Corps Northwest, visit www.mercycorpsnw.org

The Position

The MEL Manager will be based at Mercy Corps Northwest (MCNW) on a full-time basis.  The general duties and responsibilities of the MEL Manager are to provide portfolio-level strategy to ensure data driven decision making and to manage project-level monitoring and evaluation activities within the Mercy Corps Northwest Program. This includes ensuring the quality of the project’s MEL activities, information management (which may be tied with Mercy Corps’ proprietary Tola systems), and ensuring that data is used for reporting and continuous improvement. The MEL Manager will also oversee and ensure coordination of staff across the various technical areas of the Project, including capacity building and mentoring program staff on themes related to monitoring, evaluation, accountability, reporting and learning. Finally, the MEL Manager will play a critical role during an organization-wide (MCNW) initiative to strengthen MEL and Data Management Systems, including serving as a member of the project team, leading on various MEL/IT tasks, providing strategic insights into MEL needs at MCNW.

The MEL Manager’s role is to also oversee and ensure coordination of the various technical areas across the MEL staff of the Project, and other relevant Project staff and components. The MEL Manager is responsible for the capacity building and mentoring strategy for program staff on themes related to monitoring, evaluation, accountability, reporting and learning.

Essential Responsibilities

Strategic Planning for Monitoring, Evaluation, and Learning

  • Set-up the MEL system, including all MEL plans, data collection tools, and data collection processes for program activities.
  • Develop and regularly review each project’s MEL Plan including Data Management Plan, MEL Tech Plans, and Learning Plans to ensure compliance with Mercy Corps’ internal Project Management Standards
  • Work with team members and leadership to help build a culture that uses data and evidence for learning and improvement
  • Help teams standardize and streamline data collection processes
  • Create data process map and standard operating procedures for data flows
  • Advise on data management systems and technologies and manage
  • Work with DOP on helping teams meet MEL Policy and [email protected] standards
  • Liaise with various stakeholders and project-related donors on relevant program MEL concerns.

Technical Support for Monitoring, Evaluation, and Learning

  • Work with program managers and DOP to refine logframes and PMPs to ensure compliance with Mercy Corps’ internal Project Management Standards
  • Manage various donor-mandated data management and reporting systems
  • Oversee the implementation of the MEL System including data collection, management, and visualization.      
  • Maintain a central library of forms, indicators, and question banks for surveys
  • Manage data collection processes with program team members or contractors, including special surveys and evaluations
  • Update MEL and project management systems to reflect program progress and needs; enforce proper usage of these systems by program staff.
  • Collect, analyze and validate information and data on the performance indicators
  • Present data analysis and periodic reporting in consultation with technical staff and leadership
  • Ensure that lessons learned throughout the project are captured and communicated to internal and external stakeholders through appropriate channels
  • Address any other task assigned by the Director of Programs.
  • Given the nature of the work, staff are expected to be flexible and may be asked to carry out duties which are not specifically listed above. The job description may be revised after discussion between the staff member and the organization.

Team Management

  • Lead on training MCNW team members and partners on the MEL standards, strategies, and the various roles and responsibilities of staff and partners
  • Facilitate and develop the capacity of program teams to access, analyze, and utilize data.
  • Assist team members with information, tools and resources to improve performance & reach objectives.
  • Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Hire, orient and lead team members as necessary.
Supervisory Responsibility

MEL Database Officer

Accountability
Reports Directly To: Director of Programs
Works Directly With: Program Managers

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please submit a cover letter that clearly shows how your experience meets the minimum qualifications and prepares you to perform the key responsibilities of this role; be clear and specific about how your background is relevant. 

  • BA/S or equivalent, preferably development management, data science, public administration or international development.
  • Minimum 3 years experience in monitoring and evaluation including developing M&E Plans, creating KPIs, building data collection tools, mapping data flows, and contributing to theories of change, understanding of research methods and use of learning and research agendas.
  • Experience facilitating data-driven learning through analytic reports, data visualization, data-review meetings, etc. 
  • High degree of computer literacy: Microsoft Office suite including Excel (advanced skills required), Access and/or SQL (preferable), Sharepoint (preferable), and Azure (preferable); data analysis and visualization software (Power BI or Tableau required), mobile data collection platforms such as Commcare, ODK, etc (preferable)
  • Any skills you have gained through education, volunteer or work or life experience (including the military) that are relevant for this position will be considered. Be sure to describe any transferable skills and how they apply to this position in your cover letter.
Success Factors
  • A strong curiosity for understanding and working effectively within the complex cultural, political, security and social environment of the United States. 
  • Excellent communication, multi-tasking, and ability to work in ambiguous situations.
  • Strong interest, willingness and commitment to working with and building the monitoring and evaluation skills of team members. 
  • Strong ability to communicate with team members respectfully and patiently.
  • A tolerant and flexible individual able to work in difficult and stressful environments and follow procedures. 
  • Focused on team-building and capacity-building 
  • A strategic thinker, have strong skills in design monitoring and evaluation of development programs and maintain a sense of humor.
  • Excellent capacity building and team-building skills
  • Ability to work independently on multi-task load.
  • Excellent organizational skills.
Living Conditions/Environmental Conditions
  • Zero-premium health, dental and vision coverage for team member, spouse and dependents
  • 90% subsidized annual TriMet pass
  • 403(b) retirement savings account with a 6% employer contribution at 1 year

(Eligibility requirements may apply)

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities they serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.  

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. Women, minorities, people with disabilities and veterans are strongly encouraged to apply.

Equal Employment Opportunity

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. 

Safeguarding & Ethics

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.