Director, People Team Mercy Corps Europe, UK
Location: London, Edinburgh - UK
Position Status Full-time, Regular
Salary: minimum starting range: UK: 61K; London: 66K - range flexible depending on professional experience
Candidates must have the independent right to work in UK at the time of appointment
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The People Team ensures that Mercy Corps has the people who will enable it to be a world-class, cutting edge, humanitarian, and development organization, creating transformational change in the world. We do this through the recruitment, retention, and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.
The Director, People Team works closely with Executive Director and the European Senior Leadership Team (ESLT) to lead the European People Team. They will also sit within the People Team Function and report to the VP, People Team. The Director will define, develop, and implement People team strategies and initiatives that support MCE strategy and contextual needs of various jurisdictions in EU, while remaining aligned with Mercy Corps’ global strategy. This role will be part of the ESLT and will be required to pivot between strategy and driving “day-to-day” execution of the People Team priorities.
Advocates for and represents all areas of Mercy Corps’ People s Actively participate as a strategic leader and member of the Mercy Corps Europe (MCE) senior leadership team.
Works with the Executive Director to guide the overall vision and approach of the People Team in MCE, delivering clear actionable plans aligned with needs and the context for MCE, and gain support/ownership for that agenda with key stakehold.
Build a strong, people focused team in Europe that can build trust and engagement with team members.
Strategically develops and manages cross-departmental and cross-functional relationships and activities to ensure that the human resource function is well integrated into wider agency objectives.
Design, develop and lead the People function for Mercy Corps in Europe, supporting the Executive Director in Europe to deliver on the European Strategic Plan and build a positive culture over the next three years.
Oversee the expansion of European staff into new countries in Europe and ensure all systems, policies and procedures are set up to respond to all European legal jurisdictions in which Mercy Corps operates.
Set and track annual KPIs as part of the three-year strategic plan for Mercy Corps in Europe, providing this data monthly and quarterly to the Executive Director in Europe and supporting with reporting to the Board as required.
Lead the pay benchmarking across all European markets and benchmark individual roles within the pay bands, ensuring there are clear guidelines for all staff on how to position staff within bands, support career development and ensure staff are trained to manage staff according to the Mercy Corps progression approach.
Support Senior Leadership Team in Europe to promote team member wellbeing and build the culture which will support us to deliver on the Mercy Corps strategy.
Providing guidance and support to managers and team members on a wide range of HR-related topics, such as performance management, team member development, All Voices survey and leadership development.
In collaboration with the Europe Senior Leadership team, other People team functions like Talent Acquisition, Talent Management, Leadership and Learning, People Operations and Total Rewards identifies areas of opportunity to develop and implement programs that foster team member engagement and .
Leverages and supports ongoing communication campaigns to strengthen the People team brand throughout appropriate digital, social media and in-person avenues within the ag Apply lessons learned and best practices to achieve this objective at the country and regional level.
Partner with the Employee Relations Team to ensure strategic decision-making and compliance in all performance and conduct related issues
Leading and assisting in the development and planning of organizational change/transformation, leading identification/framing of problems, creation of trusting relationships, and action plan fulfillment.
Working with the People team leadership team to develop and implement organization-wide HR policies and programs and ensuring that they are consistently applied across the region.
Analyzing HR data and metrics to identify trends and areas for improvement and providing recommendations to senior leadership on how to address any issues or concerns.
Actively promoting the organization's diversity and inclusion initiatives and working with the European Senior Leadership Team (ESLT) and the People team functions to develop programs and initiatives that support a diverse and inclusive workplace
In addition to these specific responsibilities, the Director, People Team must possess strong leadership skills, excellent communication and interpersonal abilities, and a deep understanding of HR best practices and regulations. They must also be able to work effectively in a fast-paced and dynamic environment and be able to adapt to changing business needs and priorities.
Human Resources Business Partners Mercy Corps Europe
Reports Directly To: Executive Director MCE, and the VP, People Team
Works Directly With: ESLT, Total Rewards, Talent Management, Leadership and Learning, Talent Acquisition, Employee Relations, People Operations, People Systems, Corporate Finance; Ethics, Legal and other teams as needed.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualifications & Transferable Skills
10 years of Human Resources experience in global roles with a bachelor’s degree in HR or related field
A minimum of 5 years international experience
Understanding of the HR legal requirements in UK and mainland European countries, especially Belgium, Netherlands, Switzerland, and France. knowledge of Germany an advantage
Exposure to INGO Programming, Country Operations is highly preferable
Experience leading a diverse team across geographies for at least five years
Demonstrated capacity to utilize analytics and technology to improve efficiency
Demonstrated capacity to incorporate best in class assessment approaches in global organization
Demonstrated experience and ability to create, implement, maintain, and improve HR processes
Experience of putting in place a plan to manage team member wellbeing, support initiatives and working practices that gets the best from all team members, increases engagement and trust
Experience of working as part of a global organization with specific responsibilities for a region and working within a matrix management structure and reporting to more than one manager
Experience of overseeing benchmarking, establishing salary/job bands, and managing movement of staff within the bands across multiple legal jurisdictions
Demonstrated understanding of working in Europe, and significant experience with the challenges of operating and managing HR functions in the region
Demonstrated passion for staffing in international relief and development environment
Ability to communicate and problem-solve effectively across diverse cultures with sensibility
Experience facilitating senior level conversation
The successful team member will be an avid learner, self-directed, innovative and action orientated. Furthermore, they must have the ability to work independently, employ effective time management skills, handle frequent interruptions, and shift priorities, exhibit effective customer service skills, and work effectively with a wide variety of individuals including team members based overseas. They will have the ability to work onsite and collaborate with team members, deliver compelling designs within the guidelines of specific project objectives, and interact professionally and productively with all Mercy Corps staff. Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be willing to increase his/her responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability and the ability to be flexible and ensure that effective communication is a priority in all situations.
Living / Environmental Conditions
This position is based in London or Edinburgh and will be required to travel to Mercy Corps in Europe’s offices across the UK and the European continent to oversee team members and represent the organization’s European Senior Leadership Team. It requires up to 20% travel in support of Mercy Corps programs. This position may be asked to travel on occasion with little notice.
Mercy Corps Team members represent the organization both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect.
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Inter organization Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect. Local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.