STA - FSP MEL Manager -South Kivu, Bukavu, DRC

Monitoring & Evaluation Bukavu, Congo, Democratic Republic Of (Was Zaire)


About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program/Department Summary

Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of approximately 450 people working in Eastern DRC. Mercy Corps’ national office is in Goma with sub-field offices in North Kivu, South Kivu and Ituri. Mercy Corps’ key programming areas include a combination of longer-term development and immediate humanitarian response programs in order to: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development. Mercy Corps DRC’s humanitarian programs aim specifically to assist populations affected by the conflict and crisis in Eastern Congo with multi-purpose cash assistance and emergency WASH support to displaced and host populations.

Mercy Corps is currently implementing a Development Food Security Activity (DFSA) in Kabare and Kalehe territories, South Kivu province, funded by the USAID Office of Food for Peace. The USAID-South Kivu Food Security Project (FSP-Enyanya) covers a 5-year period (October 2016- September 2021) and is implemented by a consortium of five NGOs for which Mercy Corps is the prime. The program aims to ensure that households and communities in the targeted areas improve their food and nutrition security and economic well-being. The program works across the three purposes of agricultural livelihoods and market integration (P1), maternal and child health and nutrition-MCHN (P2), and effective governance (P3), with a primary focus on women and youth. The program will reach more than 200,000 participants. FSP is at a strategically important cross-road with highly complex reporting requirements, MEL capacity building needs across MEL and technical teams and a potential for strategic influence with agency and donor stakeholders.

General Position Summary

The FSP MEL Manager STA will fill an essential temporary gap in the FSP-Enyanya activity to manage the implementation of the FSP Monitoring, Evaluation and Learning (MEL) system during the crucial annual reporting period. They will be responsible for the implementation of all routine monitoring initiatives, including but not limited to qualitative monitoring, periodic monitoring, ad-hoc monitoring and database reviews, and participant-based surveys (PaBS). They will provide leadership, coordination and technical supervision to the MEL Department for the entire consortium. They will oversee the Survey and Learning Specialist STA, orient the national MEL Manager, and collaborate with the HQ-based Senior Resilience MEL Advisor.
They will be responsible for ensuring uncompromising compliance with all applicable internal and external M&E regulations, including the MEL Plan, the Mercy Corps MEL Policy, the Annual Survey Scope of Work, the USAID/FFP M&E Policy and Guidance, ADS.201 and ADS.571. They will be responsible for nourishing a culture of curiosity, analytical thinking and learning among all program and MEL team members, collecting, validating, reflecting and acting upon annual results data. They will oversee the on-time and high-quality preparation of end-of-year MEL deliverables, such as updating the targets vs. actuals in the Indicator Performance Tracking Table (IPTT), producing the Annual Survey report and required qualitative monitoring reports, and producing learning deliverables. They will adjust and develop out year targets based on a review of the annual results, and communicate strengths and weaknesses pertaining to FSP’s progress against the TOC to the Chief of Party (COP). She/he will act as a resource for program managers and advisors in order to support the validation, interpretation and adaptive management of program targets, operational strategies and the detailed implementation plan (DIP), in order to optimize program performance.

Essential Job Functions:

Strategy and Vision
  • Propose changes to program design, the theory of change (TOC) and operational strategies
  • Ensure that all program and MEL teams abide by established deadlines for routine and annual monitoring data collection, establishing a clear separation of duties in line with internal SOPs
  • Oversee the design and implementation of agile data collection, storage, processing, analysis, visualization and reporting systems for around 170 indicators, building on FSP’s MEL daya cycle approach and integrated data flow management
Leadership and Team Management
  • Coordinate all MEL activities at the consortium level in order to ensure full integration of MEL activities into the programmatic activities of all consortium partners (Mercy Corps, World Vision, RIO, APC, Harvest Plus, Université Evangelique en Afrique)
  • Create understanding and leadership buy-in among program managers regarding the qualitative and quantitative monitoring of intervention results and their outcomes on target groups
  • Reinforce FSP-MEL team members’ capacity in planning, data collection, information management, data analysis and reporting
  • Create and maintain a work environment where mutual respect among team members prevails and where the pursuit of individual and collective excellence is valued.
  • Promote accountability and commitment by clearly and regularly communicating expectations and providing constructive feedback.
  • Ensure that team members abide by the Mercy Corps Code of Conduct and the Mercy Corps Principles of Humanitarian Accountability and immediately report to their Supervisor and Country Manager any instances of fraud or conduct that is inconsistent with Mercy Corps policies within the program.
Program Monitoring and Information Management
  • Manage all routine MEL activities including the underlying processes (HR, finance, logistics procurement, administration) under the supervision of the MEL Director and in collaboration with the operations teams.
  • In collaboration with the COP, DCOPs and PMs, prepare and implement the end-of year MEL work plan to ensure timely, accurate and high-quality annual monitoring reporting
  • Develop appropriate collection and analysis tools for recently added monitoring indicators to enable accurate end-of-year reporting and learning
  • Using the platforms used (CommCare, LMMS, Excel, Stata, GDrive, Tableau Prep, Tableau Desktop), ensure the timely analysis of indicators and any other data requests from the MEL Director, the programme or the donor.
  • Redact and manage all MEL reports required by USAID/FFP, the USAID mission and the COP
  • Validate all data and narratives in required program deliverables, such as the Annual Results Report, (ARR) in order to ensure consistency with the FSP TOC, logframe and data reports
  • Liaise with the Gender and Youth Advisor to ensure that gender, age, Do No Harm and other relevant considerations are effectively integrated into the design and implementation of MEL workflows
Evaluations and Surveys
  • Oversee the timely and high-quality implementation of all participant based surveys (PaBS), including the Annual Participant-based Survey (APBS), the Seasonal Farmer-based Survey (SFBS), and the Seasonal Farmer-based Recurrent Monitoring Survey (SFB-RMS)
  • Provide technical support and leadership to the Senior Information Management Officer and the Survey and Learning Specialist, conducting supplementary quantitative and qualitative analyses if needed
Learning, Adaptive Management and Influence
  • Identify and seize opportunities to help inform evidence-based donor decision-making about program replications, extensions and approaches to design and implementation
  • Organize quarterly workshops to review the results achieved by the consortium and assist programme managers in planning actions for the next period.
  • In conjunction with the COP, DCOPs and PMs, facilitate ad-hoc validation and interpretation sessions to assess FSP’s progress against targets for all key TOC pathways. Provide clear and actionable recommendations to program teams for adapting outyear targets, operational strategies and detailed implementation plans (DIPs).
Finance & Mercy Corps Management Systems Compliance
  • Ensure compliance of M&E component activities with USAID and Mercy Corps procedures, including but not limited to auditable procedures, the Mercy Corps MEL Policy, the FSP MEL Plan and SOPs, the USAID/FFP M&E Policy and Guidance, ADS.201 and ADS.579
  • Establish and maintain systems to ensure efficient and transparent use of financial resources and reliable donor reporting and auditing.
  • Develop monthly expenditure projections and follow up on expenditure with the Finance Department
  • Comply with security procedures and policies as determined by Mercy Corps management in the DRC.
  • Proactively ensure that program teams work in a safe environment, understand and apply safety policies

Organizational Learning:

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Program Participants

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our program participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field programs and projects.

Supervisory Responsibility:

GIS Officer, T4D Coordinator, MEL Quality and Learning Specialist, and dotted line with the MEL managers of the various program departments


Reports Directly to: FSP MEL Director
Works Directly with: COP, DCOPs, Gender and Youth Advisor, HQ Senior Resilience MEL Advisor, Program managers and MEL teams at Mercy Corps and consortium partners

Knowledge and Experience:

  • MA/S or equivalent in social science, management, or international development preferred.
  • 5-7 years’ experience managing M&E operations, with a preference for field experience in rural sub-Saharan Africa.
  • Experience managing MEL in USAID projects required. Experience working with DFSAs, DFAPs, MYAPs, Title II programming or Feed the Future programming strongly preferred.
  • Experience working in agriculture, value chains, nutrition, health, WASH, governance, conflict resolution, gender, youth, SBCC and resilience programs desired.
  • Excellent skills in tool design, data collection and management using OpenDataKit-based tools (Kobo, ONA, ODKCollect) required.
  • Experience successfully using CommCare for data collection and case management strongly preferred.
  • Proven experience and skills in research and evaluation planning, implementation and reporting required.
  • Experience in designing evaluations, research or annual surveys is a plus.
  • Excellent quantitative and qualitative analysis skills using Excel, Stata and Tableau required. Skills using R or SQL are a plus.
  • Solid qualitative research skills required.
  • Excellent listening, interpersonal, communication, reflection and networking skills and the ability to work with diverse team members required.
  • Demonstrated ability to facilitate training and capacity building, such as workshops, coaching and mentorship required.
  • Demonstrated analytical and problem-solving skills and the ability to simultaneously focus on details and the bigger picture are required.
  • Fluency in English and French required.

Success Factors:

The successful candidate will have a demonstrated ability to lead technical strategies and communicate effectively with team members and colleagues of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem solving. The candidate will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture while remaining focused on the details, problem solving, work within a complex and sensitive setting and to follow laws and security protocols.
The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations. In DRC, patience, diplomacy, tenacity, compassion, determination, and a sense of humor are all success factors. 

Living /Environmental Conditions:

The position is based in Bukavu, South-Kivu (DRC) and requires up to 25% travel to field locations in Kabare and Kalehe territories. The position is unaccompanied. Shared accommodation will be provided in Bukavu. The position is eligible to R&R.

Bukavu is a provincial capital of approximately 1,200,000 inhabitants. Living in Bukavu is comfortable, although water and electricity can be unstable. While conditions in the country are improving, and security is quite stable in Bukavu, there are still pockets of violence and insecurity. Air travel is necessary to get from one end of the country to the other. Mobile phones and cellular service are widely available. Internet is available in all Mercy Corps offices. Travel to field sites will be required where living conditions are clean and secure, but basic. There are a number of health services available with evacuation options for serious illnesses. There is reasonable access to most consumer goods, although they can be expensive.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision.  Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.