Consultant - Global Performance Management Process and Systems - Remote

Human Resources & Talent Acquisition Anywhere, United States



Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

The Gender Diversity Inclusion Team and the Global People Team have the need for a transparent, equitable performance management system (process, tools, platform, etc.) that allows Mercy Corps to comprehensively understand, track, invest in, and deploy talent globally. The task is to review and redesign the current Global Performance Management philosophy and processes to be able to advance this critical workstream.

Purpose / Project Description:

In this role you will facilitate, research, and support the review of the global performance management system within Mercy Corps that impacts many different workforce populations. You will conduct organizational research studies involving quantitative and qualitative methods such as action research and focus groups. You will use your expertise in research, consultancy, and adaptive management to improve our current performance management system and processes and that would impact positively employee experience and performance by testing hypotheses and influencing the design of processes, programs and policies based on robust, replicable results. You will work with cross-functional teams to dive deep into the detail of where we stand at the organizational level and what is needed to put in place and change. Using this knowledge, you will develop the new performance management process and project manage the system implementation.

Key responsibilities:

  • Serve as the lead project manager of Mercy Corps' equitable performance management priority, specifically facilitating the first phase of this effort as outlined by the People Team.
  • Lead and support the development of innovative strategies (assessments, performance-based simulations, behavior change interventions etc.) in all phases of content development, design, and implementation for a new performance management processes and systems for Mercy Corps Global team.
  • Consult with leaders, teams and the global cross departmental group, and facilitating feedback, dialogue, people development, and strategic sessions based on findings.
  • Expediting design and development for curriculum of training on performance management, process consulting and facilitation of such training.
  • Partner with internal and external technology teams for solution execution to help Mercy corps to implement a new future performance management system.
  • Drive effective teamwork, communication, and collaboration across multiple stakeholder groups.

Preferred Qualifications

  • 5-7 years of relevant experience in applied qualitative and quantitative research practices on performance management
  • Masters in Organizational Psychology, Human Resources, or related field
  • Systems psychodynamic experience
  • Organizational processes and systems
  • Experience working with cross-functional global teams
  • Proven skills in experimental research design Experience working with remote projects and remote staff
  • English fluency required, other language (Spanish, French, Arabic...) strongly appreciated
  • Strong quantitative analytical abilities

Timeframe / Schedule:

  • This is a one year consultancy

The role will be managed by:

  • Senior Director – Talent Management, Leadership and Learning

The consultant will work closely with:

  • Global People team and all the Regional and country leaders

Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.