About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps exists to alleviate suffering, poverty, and oppression by building secure, productive, and just communities. Mercy Corps has been present in Nigeria since 2012, focusing its interventions on adolescent girls’ empowerment, economic development, and conflict mitigation. With the insurgency spilling over from the north-east of Nigeria and causing the displacement of millions of individuals, Mercy Corps has decided to address the rising humanitarian needs among displaced households and vulnerable host communities by starting its humanitarian program in July 2014. Mercy Corps Nigeria’s humanitarian program aims to assist populations affected by the crisis in northeast Nigeria. With funding from humanitarian donors including BHA, FCDO, and ECHO the humanitarian program has been focusing on food assistance, non-food items distribution, protection, livelihoods support, WASH, and capacity building of humanitarian response actors. Mercy Corps plans to scale up and expand its humanitarian response in northeast Nigeria to reach more beneficiaries with additional and varied assistance in a wider geographic area. In addition to humanitarian programs, Mercy Corps also implements early recovery, economic recovery, and resilience interventions targeting the marginalized in communities including youth. All Mercy Corps interventions in Nigeria are implemented in a conflict and gender-sensitive manner.

General Position Summary

The Monitoring, Evaluation and Learning Manager is a key member of the Program Performance and Quality (PAQ) Unit and will manage and coordinate all MEL and program quality performance processes for Mercy Corps Nigeria’s Humanitarian programs. S/he will work across all Mercy Corps programs to support data collection, management, and analysis.

Essential Job Responsibilities

TECHNICAL LEADERSHIP

●        Provide leadership, training, and mentoring in developing M&E Plans, M&E tools, survey design, methodology, data analysis, and other skills required for assessing the impact of programs.

●        Lead and/or collaborate with external evaluators on the design and rollout of the program assessments, baseline, and evaluations, while setting up effective systems for learning.

●        Ensures programs use the necessary M&E systems and tools, to inform and improve each program, as well as feed into the broader country-level M&E system and country strategy.

●        In addition, the position holder is responsible for ensuring that the MEL reports generated by each program are timely and of high quality and that the data can be validated. This will be achieved through staff capacity building and necessary training.

●        Ensuring learning is institutionalized in the portfolio, with systems in place for analyzing and using M&E data and supporting programs to interpret and use learning for strategic and programmatic decision-making. This includes contributing to the development, learning and adaptation of program strategies.

INFORMATION MANAGEMENT

●        Works with the program and M&E teams to adopt a holistic country-level M&E system (including Tola Data) that harnesses open-source software and flexible cloud solutions to more accurately collect, monitor, and verify program activities and ensure they are aligned with the country's strategic and annual plan.

●        Provide guidance, recommendations, and leadership to ensure that the M&E systems meet the needs of program managers and Country Leadership and help address shortfalls in M&E and data management that affect program implementation.

●        Contributes to program design to ensure adherence to Mercy Corps’ M&E best practices, including the use of standardized indicators, form templates, and documentation methodologies.

CAPACITY BUILDING AND MENTORING

●        Build the capacity of all relevant team members to develop and maintain an excellent M&E system, including regular reflection and analysis of program monitoring data.

●        Work closely with Program Managers, Human Resources, and Finance to ensure that M&E skills are incorporated into all program position descriptions and positions are budgeted for.

●        Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

INTERNAL AND EXTERNAL COORDINATION

●        Active contributor and collaborator with sector clusters (majorly on joint assessments in Borno State) and regional and global counterparts to promote the use of M&E best practices.

●        Strengthen linkages with other internal resources, including the LMS, Digital Library, Hub, and Connect, to enhance organizational learning where relevant to M&E.

●        Maintain close working relationships with M&E counterparts in other relevant international NGOs and local NGOs and associations in Nigeria.

ORGANIZATIONAL LEARNING

●        As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve -

we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

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ACCOUNTABILITY TO BENEFICIARIES

●        Mercy Corps team members are expected to support all efforts toward accountability, specifically.

to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.

Supervisory Responsibility: MEL Manager and Senior Data Management Officer

Accountability

Reports Directly To: PaQ Director

Works Directly With Strategic Learning Manager, Humanitarian Response Director, Program Sector Managers, Program Managers, Reporting & Communications Officers, Finance, and Operations teams. Coordinates with MCN PaQ unit (including CARM team).

Knowledge and Experience

●        BA/S degree in development studies, research methods, statistics, economics, social sciences, monitoring and evaluation, project management or other relevant field required. Postgraduate degree preferred.

●        5 years of active M&E work experience in emergency and development programming required with the proven use of program technology.

●        Experience with theoretical and practical background in M&E and skilled in participatory qualitative and quantitative M&E methodologies and techniques.

●        Excellent quantitative skills and power user with Excel; Experience with Access, and statistical packages including Stata, R or SPSS and GIS tools like QGIS, ArcGIS or Google Earth Pro is preferred.

●        Experience with data management including the ability to structure and collate data sets for ease of analysis.

●        Demonstrated understanding of intermediate statistics and ability to summarize and make predictions from multiple data sets.

●        Experience of working on USAID programs preferred.

●        Previous experience living and working in challenging or insecure environments.

●        Fluency in spoken and written English required.

Success Factors:

A successful candidate will have a demonstrated ability to lead and communicate effectively with team members of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem-solving. S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative, be accountable for results, understand the larger picture while remaining focused on the details, problem-solving, work within a complex and sensitive setting and follow laws and security protocols. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments, and make effective written and verbal communication a priority in all situations.