STA - Program Start-up Monitoring, Evaluation and Learning Advisor - Haiti
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
Mercy Corps helps communities apply their own ideas to solve Haiti’s most daunting problems. We encourage innovative approaches that offer Haitians new social and economic opportunities and make the country more secure, productive and just. Established in January 2010, Mercy Corps Haiti has offices in Port-au-Prince, Miragoane, and Cap-Haitien and more than 70 staff implementing programs in violence prevention, food security, women and youth empowerment, and humanitarian response. Mercy Corps’ economic development work is guided by the principles of pro-poor development and demand-driven strategies. Mercy Corps takes a progressive approach to development that leads communities and entrepreneurs from relief to sustainable livelihoods to resilience.
General Position Summary
The Program Start-up Monitoring, Evaluation and Learning (MEL) Advisor will provide urgent support to Mercy Corps, working with the MEL team to design a master plan for cross-cutting programmatic information management, monitoring and evaluation, and learning. The MEL Advisor will be responsible for on-boarding and training MEL team members, providing recommendations to the Director of Programs on the existing MEL hybrid structure and strategy, and directly managing two important MEL workstreams: 1) the urban pilot of a social safety net data collection project in partnership with the Ministry of Social Affairs, and 2) ensuring assessments and reports for new program design and start-up are of high quality and technically relevant. In addition, the position holder is responsible for ensuring that the MEL team respects Mercy Corps minimum standards and new MEL policy. This will be achieved through a MEL Capacity Assessment, Data Quality Assessment, staff coaching and necessary training.
The Haiti team is experiencing a period of important growth and expansion while managing challenges including social unrest, the COVID pandemic and a politically charged election year. In 2020, the team undertook a considerable restructuring of the Senior Management Team, opened two new offices, and launched 4 new programs. This role will ensure efficient and effective start-up of pending programs as well as support to program design. S/he ensures effective systems that support strategy for healthy, robust and integrated MEL and program workstreams. S/he will be required to strengthen the performance and efficiency of the Mercy Corps MEL team by developing the capacity of staff and establishing the right systems for quality programming and generation of evidence-based approaches. S/he will also ensure that managerial processes, resources and the necessary infrastructure are all in place to support strategic programs. The MEL Advisor will lay the groundwork for a well-functioning MEL Department that includes all hand-over to the current MEL Team. These activities will bridge the gap between the new programs’ start-up needs and the current country office MEL team.
Essential Job Responsibilities
Strategy & Vision
- Assess country MEL strategy, capacities and practices, provide support to the MEL team in developing individual program-level M&E systems that respond to donor requirements and Mercy Corps minimum standards.
- Participate in program design and start-up sessions, organize assessment calendars.
- Advise Director of Programs on MEL team structure and capacity, providing a multi-program map of capacities and resource gaps.
- Support the MEL Manager to finalize tools to facilitate team efficiency, including enumerator recruitment and remuneration, assessment planning, and monthly indicator reporting.
- Use existing MC resources to train MEL and program teams in the area of monitoring and evaluation, data analysis and information management, data protection, and GIS.
- Provide training on Tola and ensure that roles and responsibilities are clear for adding evidence and updating indicators.
- Mentor and coach the MEL Manager and Coordinator (Deputy Manager) to build their capacity to enable them to develop excellent reports and other documents.
- Directly manage program activities for strategic social safety net data collection project.
M&E System Development
- Analyze program team pain points in relation to MEL functions within their programs.
- Conduct a Data Quality and Protection Assessment to inform changes to policies and practices.
Monitoring and Evaluation/ Assessments
- Assist in designing programs that incorporate Mercy Corps’ standards on design, monitoring, and evaluation.
- Coordinate and play a role in assessments, especially multi-phased complex program design. Provide input on M&E systems and reinforce the country MEL team’s link to HQ M&E technical staff.
- Initiate and finalize Master Agreement for Haitian evaluation, assessment, and research firms.
Team Support & Management
- Develop the capacity of the team, deepen understanding of their roles and assist with career development.
- Assist team members with information, tools and resources to improve performance & reach objectives.
- Directly manage any temporary positions for design and start-up work, as necessary.
- Provide technical advice on implementation and strengthening of M&E hybrid systems and tools, to achieve programmatic goals
- Provide assistance to ensure that appropriate M&E mechanisms are incorporated into work plans and reports.
- Ensure compliance with security procedures and policies as determined by country leadership.
- Proactively ensure that team members operate in a secure environment and are aware of policies.
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Reports Directly To: Director of Programs
Works Directly With: Country MEL Manager, Country Director, MEL Team (including CARM officer), Program managers, Heads of office, Finance and Compliance team, Operations, and HR
Knowledge and Experience
- BA/S or equivalent, preferable in business administration, public administration or international development. MA/S in relevant field strongly preferred.
- 4-6 years of experience in the areas of program development and monitoring and evaluation, including relevant experience building and managing an M&E system and team, relevant experience supervising data collection and data validation exercises, and building staff capacity.
- Must have extensive training skills and experience working with a variety of donors, including USAID and ECHO.
- High degree of computer literacy; Excel and Word skills are essential.
- Ability to manage and meet deadlines.
- Ability to work independently on multi-task load.
- Excellent Communication and organizational skills.
- Must be bilingual in French and English.
- Internationally recognized qualification in project or program management.
- Knowledge of Sphere standards and other training in humanitarian response preferred.
The successful start-up MEL Advisor is an effective leader that can build and motivate a team of people from a variety of departments under pressure and within a limited time. S/he is very well organized, communicates clearly and uses strong interpersonal skills to navigate challenging organizational political situations.
Living Conditions / Environmental Conditions
The MEL Advisor will be based in Port-au-Prince with some field travel. Staff typically have access to essential services, such as medical care, electricity, water, etc. This position may require travel by road or air to field locations in relatively insecure environments and climatically harsh conditions.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/STA to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.