Meltwater Careers

What We’re Looking For:

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training

At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You'll Do:

• Manage a portfolio of customers and take ownership of their overall success, engagement and retention.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
• Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Work closely with Renewal Managers and Account Managers to align on customer priorities, renewal strategy and next steps.
• Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
• Monitor customer health, usage and engagement to identify risks, adoption gaps and opportunities for improvement.
• Proactively manage at-risk customers and coordinate internal resources to resolve issues and strengthen the relationship.
• Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• Lead annual Executive Business Reviews, using data and customer insights to demonstrate value, review strategic priorities and agree clear next steps.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• 3+ years of experience in Customer Success, Account Management or another strategic customer-facing role, preferably within SaaS, technology, media or communications.
• Excellent relationship-building and communication skills, with the confidence to engage effectively with daily users and decision-makers.
• Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
• Proactive and structured approach to managing customer health, adoption, risks and competing priorities across a portfolio of accounts.
• Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
• Excellent written and verbal communication skills in Swedish and English.
• Willingness to work in a hybrid setup, with three days per week in our Stockholm office.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy 25 days of annual paid time off plus an additional day off on your birthday! 
• Gain exclusive access to Avanza, enhancing your financial opportunities and investment options
• Enjoy automatic enrollment into the comprehensive EuroAccident, ensuring seamless access to healthcare benefits and financial security.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: Jericho 35, Jakobsbergsgatan 22, 111 44 Stockholm, Sweden 

Our Story  

At Meltwater, we believe that when you have the right people in the right environment, great things happen. 

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. 

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way. 

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. 

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career. 

We are Meltwater. Inspired by innovation, powered by people. 

Equal Employment Opportunity Statement  

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.  

 All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.  

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.  

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.