Enterprise Account Manager
Description
Are you adept at managing enterprise accounts and catering to SaaS clientele? If so, we're actively seeking professionals like you to join our dynamic team. As an Enterprise Account Manager, you'll be instrumental in managing, renewing, and fueling growth for our esteemed accounts, playing a pivotal role in nurturing existing client relationships and unlocking their maximum potential.
At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that fosters skill development, encourages mentorship, and champions inclusive leadership practices. Collaborate with seasoned account managers and resilient leaders committed to nurturing your journey of growth.
Join our team and become part of a diverse community that values your unique contributions and propels you toward realising your fullest potential. Together, let's embark on this exhilarating journey and redefine the realm of customer success.
What You'll Do:
- Lead the management, renewal, and growth initiatives within assigned accounts following the transition from the Enterprise Net New logo team.
- Collaborate closely with Renewals Representatives to ensure robust account retention and facilitate negotiation of pricing terms.
- Craft customized account plans and strategies to bolster customer retention and propel account expansion.
- Identify and capitalize on expansion opportunities within accounts, including upselling and cross-selling endeavors.
- Foster collaboration with the Customer Success team to stimulate engagement and utilization of our solutions.
- Cultivate and nurture strong relationships with key accounts, driving engagement and fostering satisfaction.
- Monitor customer usage patterns to inform renewal strategies and product expansion initiatives.
- Execute proactive sales tactics to mitigate competitive threats during renewal processes.
What You'll Bring:
- A Bachelor's degree or higher is preferred for this role.
- A minimum of 4 years of account management experience is essential for this role with demonstrated expertise in account management, growth, and renewals, ideally within the software or SaaS sector.
- Strong strategic thinking and execution capabilities, with a dedicated focus on enhancing customer retention and fostering growth.
- Proven ability to formulate and execute effective account plans and strategies that align with customer objectives.
- Ability to exhibit a proactive approach in identifying and capitalizing on expansion opportunities within existing accounts.
- A collaborative mindset to effectively engage with the Client Success and Renewals teams, ensuring mutual success.
- Exceptional communication skills to establish and nurture robust customer relationships.
- Results-driven orientation, with a relentless pursuit of achieving growth targets and ensuring customer satisfaction.
- Excellent written and verbal communication skills in German and English.
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy 26 days of annual paid time off plus an additional day off on your birthday!
- Enjoy national and global health coverage through our statutory health insurance, ensuring your well-being wherever you are
- Benefit from a 30% employer contribution to our Company Pension scheme (BAV)
- Enjoy an additional day off on your birthday, promoting a healthy work-life balance
- Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Our Story
The sky is the limit at Meltwater.
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.