Senior Insights Analyst
Description
What We’re Looking For
Join Meltwater's Client Insights team, where you'll take on the role of a Senior Insights Analyst, driving our bespoke reports and project management for elite Enterprise clients. Your expertise will shape tailored reports and manage pivotal projects, leveraging both quantitative and qualitative media analysis to provide actionable insights. Collaborating closely with internal teams and clients, you'll ensure timely delivery of exceptional reports, continuously refining techniques to meet evolving client needs. As the cornerstone of our data-driven approach, you'll gather, organize, and report customer research metrics from various sources, guiding critical business decisions. Your responsibilities will include data compilation, analysis, insight generation, and contributing to report development methodologies.
At Meltwater, you will immerse yourself in an environment that cultivates continuous growth, where mentorship and inclusive leadership are fundamental principles rather than mere catchphrases. Collaborate with seasoned colleagues and esteemed leaders, perpetually evolving alongside industry pioneers. Within this dynamic setting, you will flourish within a culture that prioritizes empowerment and autonomy, contributing significantly to the accomplishment of pivotal objectives for our expanding organization.
What You'll Do:
- Analyze complex data issues, propose effective solutions, and demonstrate critical thinking abilities.
- Handle ad hoc requests with flexibility and responsiveness.
- Maintain an analytical mindset and continuously contribute as an ambitious team player.
- Ensure accuracy and completeness in data analysis with strong attention to detail.
- Collaborate seamlessly within a team environment and thrive in structured and adaptable settings.
- Utilize previous experience with manually tagged or curated data sets.
- Conduct quality checks, maintain data accuracy, and implement data quality control standards.
- Develop checklists, tracking tools, templates, dashboards, and visualization tools for projects.
- Manage stakeholder interactions to align deliverables with client requirements and SLAs.
- Identify new data sources and leverage available data for analytics.
- Assist in issue resolution associated with project implementation.
- Stay updated on industry changes to propose best-in-class media insights.
- Proactively monitor and review workflows, addressing potential issues.
- Ensure reports are sent to clients within SLAs and in an efficient, accurate, and timely manner.
- Develop expertise in Meltwater products to enhance reports
- Communicate closely with the team to execute changes to deliverables effectively.
- Identify and address challenges within the team, including workflow and scheduling.
- Liaise with management to identify and execute necessary training for team optimization.
- Provide proper briefings, handovers, and mentoring for team members to ensure support at all levels.
- Always Champion team culture and vision, leading by example.
What You'll Bring:
- Bachelor's degree in any field, ideally with coursework or qualifications in Mathematics and/or Statistics.
- Bring 3-5 years of hands-on experience in an Analyst role, immersing yourself in diverse industries.
- Previous experience in the world of media insights, reporting & analytics, or related fields such as traditional/social media, PR agencies, digital marketing, or communications. Experience with Enterprise clients is a big plus.
- While not mandatory, experience in project management is highly beneficial.
- Familiarity with cutting-edge SaaS-based media tech and platforms, along with a deep understanding of media measurement KPIs.
- Proficiency in advanced Excel functions, formulas, and data manipulation.
- Experience with Power Query for data transformation and analysis.
- Familiarity with PowerBI for creating insightful dashboards and reports.
- Exposure to Excel and data quality checking processes.
- Knowledge of Booleans and search queries.
- Strong numerical skills for identifying and resolving data discrepancies.
- Proactive in seeking efficiency and innovation in processes and workflows.
- High attention to detail and exceptional stakeholder management.
- Customer-centric approach with an understanding of PR and Marketing roles and KPIs.
- Excellent written and verbal communication skills in Mandarin and English, particularly in report writing.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy 20 days of annual paid time off plus an additional day off on your birthday!
- Comprehensive health insurance tailored for you.
- Unlimited gym allowance with a swimming pool to support your commitment to a healthy lifestyle.
- Additional wellness allowance, internet allowance and telephone allowance, are paid out in your monthly payroll.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
- Comprehensive health insurance tailored for you.
- Unlimited gym allowance with a swimming pool to support your commitment to a healthy lifestyle.
- Additional wellness allowance, internet allowance and telephone allowance, are paid out in your monthly payroll.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work:
East Longhua Road / One East Plaza, Huangpu District, Shanghai, China
Our Story
The sky is the limit at Meltwater.
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.