Media Analyst (Chinese Proficiency)
Description
What We’re Looking For
Join Meltwater's Client Insights team, where you'll step into the role of a Insights Analyst, contributing to our bespoke reports and project management for esteemed clients. Your analytical skills will shape customized reports and assist in managing key projects, utilizing both quantitative and qualitative media analysis to offer actionable insights. Working closely with internal teams and clients, you'll ensure timely delivery of high-quality reports, continuously refining techniques to meet evolving client needs. As a pivotal member of our data-driven approach, you'll collect, organize, and analyze customer research metrics to inform critical business decisions. Your duties will encompass data compilation, analysis, insight generation, and assisting in report development methodologies.
At Meltwater, you'll immerse yourself in an environment fostering continuous growth, where mentorship and inclusive leadership are fundamental principles rather than mere catchphrases. Collaborate with experienced colleagues and respected leaders, continually evolving alongside industry trends. Within this dynamic environment, you'll thrive within a culture emphasizing empowerment and autonomy, making significant contributions to our expanding organization's success.
What You'll Do:
- Interpret customer requirements, translate them into reporting deliverables, and assist in generating dashboards, report templates, and query building.
- Track deadlines and deliverables to ensure prompt report delivery to clients, maintaining overall formatting and visual consistency of reports.
- Craft contextual and qualitative analyses based on KPIs, proofread/edit reports for accuracy, and verify numbers and report findings.
- Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
- Conduct quantitative and qualitative analysis of media data to provide clients with insights on brand perception, media performance, and industry trends.
- Project management to ensure customer satisfaction throughout the delivery process, analyzing mainstream and social media content to inform strategic communication objectives.
- Utilize Meltwater software, Excel, and PowerPoint to extract data, produce reports, and collaborate with internal teams and clients to enhance value-added initiatives.
- Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.
- You will work on shift hours as the team executes monitoring operations across four shifts at the timings indicated below (8 hours + 1 hour break):
- Shift 1: 0330hrs - 1230hrs
Shift 2: 0900hrs - 1800hrs
Shift 3: 1530hrs - 0030hrs
Shift 4: 2000hrs - 0500hrs
- Shift 1: 0330hrs - 1230hrs
What You'll Bring:
- 0-2 years of relevant work experience (client-facing roles are advantageous).
- Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English.
- Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
- Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
- Proficient report writing skills, covering both qualitative and quantitative aspects.
- Customer-focused mindset with a commitment to exceptional client servicing.
- Critical thinking skills, facilitating insights derived from data analysis.
- Strong interest in current affairs, mainstream media, and social media trends.
- Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
- A keen interest in learning, adaptability, and resilience in a dynamic work environment.
- Excellent written and verbal communication skills in Chinese and English for the purpose of translation.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy flexible paid time off for enhanced work-life balance.
- Comprehensive health insurance tailored for you, complete with an annual health check.
- Special discount on selected restaurants/shops through our food delivery partner.
- Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work:
60 Anson Road / Mapletree Anson
Our Story
The sky is the limit at Meltwater.
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.