Solutions Consultant
Description
The Solutions Consultant is the product and subject matter expert with domain expertise across all of the Meltwater Intelligence Suite and Partner Products.
Collaborating closely with the Account Executive team focusing on new business, growth, and high priority renewals, a Solutions Consultant is a dedicated strategic resource to help bring Meltwater’s value propositions to life. With the common goal of meeting sales targets and expanding the customer base, this will be achieved through product demonstrations, articulating use cases, competitor intelligence, product expertise, solution scoping and proof of concept building.
The Solutions Consultant team’s primary goal is to support the Meltwater business, which offers unique opportunities for the Solutions Consultant to learn, earn, and grow. Once Solutions Consultants show mastery in working with the AE team, the opportunity to collaborate more closely with the Enterprise Sales team is available.
The Enterprise team’s ambition to go to market with more premium and Enterprise-scale solutions has led to an increased need in a collaborative approach to acquire and renew our clients, where product and industry experts are a necessity.
What You'll Do:
- Research and develop product demonstrations and proof of concepts for specific use cases and industries, and being the go-to resource for product related guidance
- Resource for sales executives and account managers to provide strategic direction and a solution-oriented approach, while assisting in the development of compelling proposals, presentations and pitches for client meetings leveraging your industry and product knowledge
- Articulate Meltwater’s value proposition and value drivers, centered on the business problems we solve for our customers, to decision-makers
- Support the ongoing education of the sales organization through workshops, trainings and the sharing of best practices
- Build and maintain strong internal relationships to become a trusted partner across the business, and strengthen the Solutions Consultants’ internal brand
- Work collaboratively with various departments across Meltwater, including Sales, Marketing, Product Marketing, Executive Leadership, Enablement, Implementation, Bid Management and Product to form messaging, positioning and feedback
- Provide customer and new feature feedback to the product teams to drive innovation
- Contribute to RFP and Tender processes in cases where product and use-case expertise is required
- Stay knowledgeable and attuned to the ever-changing social, media, digital and marketing space as well as the adoption of AI technologies such as Claude & ChatGPT
- You will be or have the capability to become a Meltwater platform expert
- Knowledge and experience in the digital, marketing, social or PR space would be advantageous
- Understanding of cloud computing and architecture concepts, including APIs and MCPs is encouraged
- Proven ability to understand business problems, apply strong analytical skills and create an effective solution-based strategy
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Skills in both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features or services
- Boolean and data structuring understanding would be advantageous
- Experience of larger scale implementations and associated challenges within the Enterprise space
- Demonstrated working cross functionally and/or collaboratively on multiple instances to achieve the best outcomes for the customer & Meltwater
- Experience of working in at least one major business domain area (Retail / Consumer Goods, Government, Communications / Media / Tech, Health / Life Sciences / Financial, Agency)
What We Offer:
- Enjoy flexible paid time off for enhanced work-life balance
- Secure your future with a Creative Pension
- Take advantage of our cycle-to-work scheme promoting eco-friendly commuting options
- Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey
- Prioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long term health needs.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: 20 Farringdon Street, London, EC4A 4AB
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.