Salesforce Analyst
Description
What We’re Looking For:
We're on the hunt for a dynamic individual like you to join our team. As a Salesforce Analyst, you'll take the reins in managing and optimizing our Salesforce platform, driving support for our sales and marketing teams in achieving their goals. This role collaborates with stakeholders to grasp business requirements, configuring Salesforce to meet those needs, and providing ongoing support to users.
Joining Meltwater means stepping into a realm of boundless personal and professional growth opportunities. We're dedicated to cultivating a culture where every team member feels empowered to be their authentic selves while pushing their skills and capabilities to new heights. Picture yourself surrounded by a supportive network of colleagues who actively foster talent, providing robust support systems, and mentorship, and placing a strong emphasis on collaboration.
What You’ll Do:
- Customize and configure Salesforce to meet business needs and adhere to best practices, encompassing tasks such as creating custom objects, fields, flows, validation rules, and reports/dashboards.
- Administer user roles, profiles, permissions, and data access to uphold security standards and ensure data integrity.
- Provide ongoing support to Salesforce users, swiftly resolving issues, troubleshooting errors, and addressing user inquiries in a timely manner.
- Translate user stories representing complex business problems into solutions built on the Salesforce platform.
- Execute routine data management tasks, including imports, exports, and cleanup, to uphold data accuracy and consistency.
- Develop and maintain comprehensive documentation, training materials, and best practices to facilitate user adoption and optimize Salesforce utilization.
- Remain abreast of Salesforce updates, releases, and best practices, proactively identifying opportunities to leverage new features and functionalities to drive business value.
What You’ll Bring:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
- Salesforce Administrator certification (ADM 201) is required; additional certifications such as Advanced Administrator (ADM 211) or Sales Cloud Consultant are preferred.
- 2+ years of experience as a Salesforce Administrator, including hands-on configuration and customization experience.
- Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
- Proven ability to work independently and prioritize tasks in a fast-paced environment.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
- The ability to legally work in the country of hire is required for this position.
- What We Offer:
- Enjoy flexible paid time off options for enhanced work-life balance
- Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
When You'll Join: ASAP - What We Offer:
Our Story
The sky is the limit at Meltwater.
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.