Veterinary Scheduling Coordinator
Description
MedVet is thrilled to announce their newest location in Austin, Texas. MedVet is the nation’s premier veterinary-owned and led organization where doctors have the support of veterinary leadership committed to medical excellence and continuous improvement of resources while being able to enjoy ownership in the organization with our unique shareholder opportunities.
Why Join MedVet Austin
MedVet Austin will be an advanced, collaborative multi-specialty & 24/7 ER hospital. The hospital is planned to be supplied with state-of-the-art equipment and designed as a functional and comfortable space to provide and receive emergency care. ER doctors and specialists will work together to provide a comprehensive experience for clients and their pets
We are looking for: Veterinary Scheduling Coordinator
This role provides a high level of client service. In this role, the individual enhances communication and provides support between referring veterinarians, clients, veterinarians, and all team members of the department.
What you’ll do:
- Answer and respond to all phone calls from clients, Referral Partners and Pharmacies, log all conversations, as well as check and log voicemails
- Answer incoming calls as back up to the switchboard coordinator
- Call for referral information on new/recheck patient appointments
- Coordinate with clinical team and update departmental schedule calendar
- Check for incoming referral faxes at the front desk and/or communication center
- Organize records in hard charts for next day specialty appointments
- Check appointment emails throughout the day
- Email any electronic records/x-rays to perspective department and all x-rays to radiology
- Fax referral letters (depending on location)
- Make copies if needed: Client handouts, cage sheet change forms
- Call clients to remind of appointments & drop-offs for the next day
- Monitor supplies needed for the department, as well as clean and stock areas as needed
Who you are:
- Ability to work successfully as part of a team and autonomously
- Ability to remain composed in stressful and emergency situations
- Flexible about working additional hours when necessary
- Excellent verbal and written communication skills
- Client service skills and phone etiquette
- Attention to detail
- Proficient computer skills
- Ability to work in a fast-paced environment
- Critical thinking skills
- Self-motivated
Perks and Benefits include:
- Strong career growth and personal development opportunities
- Comprehensive Health Benefits
- Vision and Dental
- HSA, FSA and Independent Care Spending
- 401k with Employer Match
- Paid Time Off (PTO)
- Shift Differentials and On-call Pay
- Uniform Allowance
- Employee Pet Discounts and Pet Insurance
- Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
- Continuing Education Opportunities and Assistance Program
Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.
MedVet does not accept unsolicited resumes from third-party recruiters.