Helpdesk Technician

Information Technology Brook Park, Ohio Akron, Ohio


Welcome to MedVet. We are a family of emergency and specialty hospitals committed to providing exceptional care for our patients and an unrivaled experience for our clients and referring veterinarians. We are employee owned and veterinarian led which keeps us grounded in our commitment to providing the best specialty and emergency care available for your pet.

 As a Helpdesk Technician, you will work as part of a team to provide end user support and basic training on IT devices.  Individuals will troubleshoot, research, resolve and document technology issues and problems as reported by doctors, technicians and staff. In this role you will provide onsite support to our hospitals in Brook Park and Akron, OH. 

Essential Duties and Responsibilities:

  1. Support end-user desktops, laptops and other devices.  This includes software installation, configuration and maintenance.  It also includes minor hardware replacement and installation.
  2. Assist doctors, technicians and staff with all IT problems and issues.
  3. Provide basic IT training, orientation and coaching to new and existing employees.
  4. Assist Network team to troubleshoot and resolve network issues as necessary.
  5. Record, document and follow up on trouble tickets, document and follow up on issue resolution in MedVet’s ticketing system.
  6. Assist in other initiatives as necessary.

 Required Knowledge/Qualifications

  • Minimum 2 years’ experience in a HelpDesk technical support role.
  • Desk side support experience required.
  • Proven experience with desktop support running Microsoft Windows 7, 10 and Microsoft Office.
  • Proven experience installing, configuring and supporting software applications.
  • Ability to research technical issues and find best fit resolutions.
  • Desire and ability to work around animals (no allergies).
  • Must be willing to travel between MedVet locations in Brook Park, and Akron. 
  • Must be available for an On-call rotation once every twelve weeks.
  • Experience with supporting Apple computer and devices a plus

MedVet offers a competitive compensation and full benefits package, including paid time off, health insurance, dental, vision,and 401K.

All candidates must complete an acceptable background check, including references and a pre-employment drug test.

MedVet does not accept unsolicited resumes from third-party recruiters.