Market Segment Lead, Technical Services
Medidata: Conquering Diseases Together
Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com.
Responsible for overseeing custom solution development for Medidata clients using the appropriate technical resources within Technical Services (including third party partner) and wider Medidata organization as needed for assigned Market Segment or business area
Will provide direct relationship and partnership with stakeholders from internal Market Segments or business areas within the Professional Services organization.
Follow the Medidata SDLC (SILC) to ensure all customisations are designed and developed
Collaborate with Technical Services Leads to define a work schedule that aligns with client projects associated with a particular Market Segment or business area.
Responsible for working directly with the assigned Market Segment or business area to manage current and forecasted demand and the portfolio of work including managing new requests and resolving escalations and issues as needed. Communicating these demands to the Technical Services management team and delivery unit leads so appropriate resourcing strategies can be implemented.
Support the discussions on cost and timelines working closely with the wider Technical Services team including third party partner to provide input as needed
Collaborate across cross-functional teams including Quality Control, IT Service Delivery, Customer Services and Product to get custom solutions developed and implemented
Create and deliver metrics, identify areas for improvement and ensure customer satisfaction for the assigned Market Segment or business area.
Provide scheduled updates to the Technical Services Management team and other business areas as required on delivery and customer satisfaction for respective Market Segment or business area.
Experience working in a fast-paced environment with many active simultaneous projects
Consulting attitude while working with demanding clients on tight budgets and schedules
Experience working in a regulated, validated environment (CFR 21 Part 11, ICH GCP, GxP)
Superior organizational and communication skills, both verbal and written
Total commitment to quality and attention to detail
Flexible, team-player approach
Strong project management experience
Experience with one or more project planning tools (for example MS Project, Smartsheet, etc.)
Excellence with MS Office and / or Google Apps suites required
Travel expectations up to 10% – 20%, national / international
Your Education & Experience:
Consulting / professional services experience strongly preferred
2+ years in a customer facing role overseeing customer deliverables
Life Sciences experience is strongly preferred, with intimate knowledge of clinical systems (CTMS, EDC, CDM, randomization, coding, drug supply, etc.)
College / university degree preferably in computer science, information systems or mathematics
Typically 3-5 years of industry/work experience with a bachelor’s degree,
Experience in a production software development environment strongly preferred
Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.
Medidata Solutions have powered over 20,000+ clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.