Strategic Services Account Manager

Sales & Marketing New York, New York

Position at Medidata Solutions

Medidata: Conquering Diseases Together

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at

Your Mission: 

To work with their Global Account Manager/Regional Account Manager counterparts to deliver sales presentations related to Professional Services to both new sales prospects and existing clients where applicable.

Your Commitments: 

  • Hunt for new professional services business opportunities in existing customer accounts
  • Interface directly with the VP’s of Professional Services and their direct reports regularly about their account activities 
  • Work with the GAM/RAM and VP’s of Implementation Services to help manage the overall relationship and expectations with a sponsoring client or CRO from a professional services perspective for all services and deliverables across all Medidata functions
  • Present to all accounts new and existing where applicable all professional services offerings, methodologies and support structures to assist in bringing on new clients and expanding business in existing clients
  • Advise of any potential customer issues and new business opportunities
  • Grow Medidata’s penetration, through relationship building, within the client via high customer satisfaction
  • Actively team with sales organization and professional services org to ensure customer satisfaction
  • Maintain referenceable clients

Your Competencies: 

  • Experience preferably in clinical or biomedical or software development environment
  • Electronic Clinical Data Management (eCDM) software consulting experience desirable
  • Prior professional services project financial experience required
  • Prior services delivery experience required
  • Excellent verbal/written communication and organizational skills
  • Excellent computer skills, public speaking, presentation and teaching skills
  • Excellence with MS Office suite, Word, Excel and PowerPoint
  • Excellence with MS Project, project development and management
  • Travel expectations up to 50 – 60 %, national
  • Valid driver’s license & passport required

Your Education & Experience:

  • Requires a four-year college degree or higher preferred, analytic discipline a plus; or equivalent years of experience
  • Minimum 5 years’ experience in direct client facing service and sales engagements
  • Requires a minimum of 7 years systems/software development project management experience, or equivalent years of experience
  • The minimum education level required (Bachelor’s, Master’s, etc.)
  • The fields of study you would accept (Computer Science, I.T., etc.)
  • The minimum years of experience you require overall
  • The minimum years of experience you require in specific tasks, technologies, types of experience etc.

Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform. 

Medidata Solutions have powered over 17,000+ clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.