Learning Management System (LMS) Administrator
Perform system administrator activities for Medidata's Moodle/Totara Learning Management System (LMS).
Configuring new courses in learning system
Updating Existing Courses in learning system
Upload course materials, configuration of functionality such as complex curricula, cohorts, communications, surveys, reports, and notifications
Administering learning system audiences
Troubleshooting learning system issues
Analyze causes of problems; design solutions and take corrective action
System Administration support for LMS instance
Define, maintain, and execute test scripts
Identify user issues and implement fixes
Design and run LMS reports for management, program managers and instructional designers as requested
Work with the program managers and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content
Performs testing to ensure courses/programs function properly once launched
Monitors learner inquiries (ZenDesk task queue) regarding either specific learning programs or general LMS questions, and either respond to resolve the inquiry or route them to the appropriate point of contact
Develop and implement business requirements for LMS courses
Four-year college degree required in a technical discipline, preferably computer science.
Experience working as a systems administrator on eLearning systems such as Moodle, Totara, SAP Success Factors, Saba Learning, or Cornerstone
Experience using eLearning development tools such as Articulate Storyline or Lectora
Proficiency in IT operations
Data analysis experience and use of query, reporting and reporting tools
Experience writing, editing, testing, and executing SQL and/or MySql scripts
Good verbal / written communication skills; technical writing skills a plus
Strong commitment to high-quality customer service
Strong analytical problem solving and troubleshooting skills
Customer service/helpdesk support including management of ticket/email responses
Project and task tracking
Strong logical reasoning and problem-solving skills, including ability to integrate information from various resources
Familiarity interacting professionally with customers at all organizational levels
Technical editing experience
Ability to write clear and concise messages to communicate
Experience with online learning and web-based applications
Strong attention to detail
Experience designing pages and widgets
Your Education & Experience
Undergraduate degree or equivalent work experience
Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.
Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.