Associate Manager, Implementation Consulting

Client Services Iselin, New Jersey Remote, United States

Position at Medidata Solutions

Medidata: Conquering Diseases Together

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at

Your Mission:

The Associate Manager, Implementation Consulting manages a team of various levels of Implementation Consultants for the Implementation/Enablement team.

Your Commitments:

  • Coach and develop Implementation Consulting staff and maintain a highly effective and strong team.

  • Provide guidance and best practices to Implementation Services staff to increase and maintain technology adoption levels through organization.

  • Serves as first point of escalation for issues within team

  • Responsible for team execution, delivery and quality

  • Responsible for team client facing utilization

  • Develop / maintain / refine technology adoption framework offerings.

  • Interview and hire full-time resources as well as maintain job descriptions based upon approved business plan.

  • Conduct regular one-on-one and career development meetings with all direct reports.

  • Define annual departmental/individual staff goals and conduct performance appraisals.

  • Provide guidance, leadership and training to staff on best practice/business process development and maintenance.

  • Serve as an example/role model to staff on technical, professional and business acumen skills.

  • Ensure that adequate technical documentation/reference materials are created and maintained within Professional Services

  • Participate in customer meetings in a consultative manner in support of Knowledge Transfer and customer-side business process change, as customers begin adoption of Medidata software.

  • Collaborate with Medidata University / Global Operational Excellence to develop and deliver training materials on company processes and best practice to sponsors for Work Streams

  • Work with management to provide input on strategic direction for the OE group, team needs and support requirements

  • Provide periodic departmental updates to Management

  • Provide departmental metrics to upper management

  • Review project timelines, allocate resources and resolve project/priority conflicts.

  • Promote strategic vision across all Medidata processes, focusing on Technology Adoption.

  • Participate / Chair lessons learned on all Technology Adoption projects to allow for formal review of delivered knowledge and adoption by sponsors.

  • Lead or facilitate department staff meetings.

Your Competencies:

  • Knowledge of Clinical Trial processes, specifically as they relate to data collection, management, and preparation for statistical analysis

  • Strong understanding of data management plans/customer specifications for data entry screens, edit checks, custom reports and data integrations

  • Ability to work with technical R&D staff and translate new software features into real world examples

  • Knowledge of computer usage in a web-based environment

  • Ability to think logically to solve complex problems

  • Superior organization and communication skills, both verbal and written.

  • Solid analytical and technical skills with regard to software applications

  • Flexible, team-player approach.

  • Strong collaboration and team-building skills

  • Self-motivating, able to assume responsibility and work autonomously in a professional manner

  • Ability to deliver training courses both internally and to customers.

  • Ability to synthesize working procedures and to develop, document and deliver usable best practices in a software and/or pharmaceutical/clinical trial environment.

 Your Education & Experience:

  • Four-year college degree.

  • Experience working in a regulated, documented environment.

  • Relevant experience working with clinical trials or an equivalent combination of education and experience

  • Experience implementing business process improvement initiatives and managing processes with continuous improvement approach

  • Experience supporting project teams and meeting project timelines

  • Demonstrated ability to navigate and negotiate competing priorities in a challenging environment.

  • 3+ years of professional work experience in best practice and process analysis/ development role.

Note: The requirements should reflect your minimum requirements for the role in general


Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform. 


Medidata Solutions have powered over 20,000+ clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.