Engagement Director - Path to Platform

Client Services Iselin, New Jersey New York, New York

Position at Medidata Solutions

Medidata: Conquering Diseases Together

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com.


Your Mission: 

The Engagement Director - Path to Platform is responsible for leading internal and client-facing activities to drive client development of processes, practices, and materials to support PS-wide efforts to help clients implement and/or upgrade to the Medidata Clinical Platform, and for directly supporting client upgrade strategy, planning, and success.  This role is key to Medidata’s efforts to ensure customer success in gaining benefit from our industry-leading platform technologies, through the following responsibilities:

  • Act as a key member of the Professional Services Platform Customer Engagement core team.  Attend core team and extended team meetings and proactively contribute technical, process, and leadership expertise to the group

  • Partner with the R&D and Customer Success organizations to develop PS best practices for guiding clients through platform-wide adoption/implementation/upgrade, including

    • Strategy/best practices on upgrades of products beyond Rave EDC

    • Upgrade implications to downstream client tools/interfaces

    • End-to-end platform adoption strategy and success

  • Lead large, complex project delivery of specific client interactions to ensure success

  • Partner with all components of PS (Market Segments, Technical Services, and Horizontal capability teams) to ensure organizational and client success with platform implementations

  • Manage client expectations and communications, and ensure overall client satisfaction

  • Manage project scope, timelines, budget & milestones

  • Create and maintain accurate and current project documentation

  • Raise and track work requests to other departments 

  • Document minutes/action items during client and internal meetings; conduct appropriate follow-up

  • Manage issues and risks driving appropriate resolution and mitigation

  • Assure compliance with Medidata’s standard project management methodologies, quality management system

  • Deliver workshops and lead client meetings

  • May supervise/coordinate work by contractor and/or junior personnel 


Your Competencies: 

  • Demonstrate a track record of working independently in an advisory capacity

  • Ability to anticipate and mitigate complex issue and risks thus minimizing escalations

  • Ability to mentor other team members and serve as a team leader

  • Ability to identify and suggest improvements which increase the value proposition for Medidata and the client

  • Knowledge of Medidata (or similar) products, particularly Rave Classic, Rave EDC, iMedidata, and Cloud Administration

  • Possess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology

  • Demonstrate strong verbal/written communication and organizational skills

  • Exhibit time management skills along with strong collaboration and teamwork

  • Experience in leading project teams and meeting project timelines

  • Self-motivated and able to assume responsibility in a professional manner

  • Demonstrate strong computer skills

  • Experience with the MS Office suite and/or other current software technologies

  • Experience with creating and delivering presentations


Your Education & Experience:

  • 4-year college degree or equivalent (analytic discipline a plus) preferred

  • Minimum of 8 years experience in clinical/biomedical and/ or software development environment preferred

  • Travel expectations up to 20%, domestic & international

Note: The requirements should reflect your minimum requirements for the role in general


Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform. 


Medidata Solutions have powered over 20,000+ clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.


Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.