Change Management Senior Director

Client Services New York, New York Remote, United States

Position at Medidata Solutions

Medidata: a great place to work; a great place to stay

Medidata is leading the digital transformation of life sciences with the world's most-used platform for clinical development, commercial and real-world data. Powered by artificial intelligence and delivered by #1 ranked industry experts, the Intelligent Platform for Life Sciences helps pharmaceutical, biotech, medical device companies and academic researchers accelerate value, minimize risk and optimize outcomes. Medidata serves more than 1,000 customers and partners worldwide and empowers more than 100,000 certified users every day to create hope for millions of patients. Discover the future of life sciences:

We know that diverse teams win and are fully committed to selecting leaders and employees that represent the markets in which we operate. We are still led by our Co-founders, Tarek Sherif and Glen de Vries, and have global operations in US, Europe and Asia with over 2000 employees.

Your Mission:

The Change Management Senior Director is responsible for designing and leading client Change Management services for major, large-scale change initiatives. These initiatives may result from a client purchase of Medidata technologies, or from a significant version upgrade of a client’s existing Medidata installations. Change management can be an essential element of overall client success and satisfaction. The Change Management Senior Director is an experienced technical leader who is passionate about customer success, knowledgeable about the complex, interconnected components of a comprehensive Change Management program, and relentless in driving successful program implementations.

The Change Management Senior Director's primary responsibility is to lead the design and successful implementation of major change management (CM) programs. The CM Senior Director does this by bringing their deep understanding of clinical development process and technology change efforts to the Medidata and client ecosystem, working across Medidata internal disciplines to design strong, appropriate CM programs, and working across Medidata, client, and third-party providers to drive world-class implementation. This will involve:

  • Analyzing the extent of change resulting from a given initiative (Stakeholder analysis, user impact, process impacts)

  • Designing comprehensive change management programs specific to a given transformation initiative or event, including

    • Approaches for technology configuration optimization and implementation consultation

    • Technology-specific trainings and workshops

    • Consultation on process design and implementation

    • Evaluation of people readiness (roles, talent)

    • Evaluation of existing processes/SOPs and change recommendation

    • Guidance on rewards/incentives and personnel/leadership commitment plans

    • Defining adoption and performance metrics

    • Internal client communication plan guidance

    • Client-specific roll-out strategies

  • Networking with clients to gain input and improve CM plans

  • Managing implementation of CM plans, from initial rollout to a select few clients, to broad roll-out across many clients

  • Participation in CM service pricing and marketing strategy

  • Selecting and managing any third parties to help deliver CM services

  • Tracking, evaluating, and improving on client feedback on and success with Medidata CM services

Your Competencies:

  • Deep experience in clinical development, especially demonstrating expert knowledge of large-scale change initiatives in this arena

  • Strong strategic thinking and leadership skills, complemented by technical and organizational aptitude

  • Demonstrated ability to drive multiple, complex projects to success at executive levels

  • Demonstrated ability to direct cross-functional teams both internally and externally

  • Strong, clear communicator with executive presence; has excellent command of public speaking and presentation skills

  • Exhibits sound, data-driven decision making on multiple, interrelated complex problems

  • Able to form "trusted mentor" relationships with clients and influence at all levels of client organizations including C-Suite personnel

  • Exercises wide latitude in determining objectives and approaches to critical assignments including resource management

  • Must be able to lead stakeholder interactions with confidence, and bring groups of diverse personalities and executive seniority to consensus

  • Strong business acumen

  • Able to travel as necessary, including globally (+30% travel)

Your Education & Experience:

  • Bachelor’s degree required; advanced degree preferred

  • 15+ years in clinical development or related field, showing progression/promotion

  • 5+ years experience working at a clinical development sponsor or CRO company

  • 5+ years experience with technology/process-drive organizational change management initiatives

Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.

Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.