Senior Director, Operations & Communications

Corporate Iselin, New Jersey

Position at Medidata Solutions

Medidata: Conquering Diseases Together

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at

Your Mission: 

Medidata is the leader in developing the technologies that allow our customers to get the medicines to patients faster.  Building on our long history of delivering world-class clinical applications to the life sciences industry, Medidata’s Product Organization is staffed with a passionate team of product management experts, tackling the industry’s most difficult technical challenges in order to push the boundaries of possibility for our clients and most importantly, for patients. Together we can deliver meaningful advanced digital transformation to the industry in order to achieve our vision.  

This role:

Grow and scale the business more effectively by supporting Professional Service Leadership with the following primary functions: Operations, Communications / Thought Leadership and Cross-Functional Initiatives.

Serve as a strategic partner across Medidata and 3DS in support of Professional Services on initiatives and deliverables that facilitate scalable professional services functions.  Promote and market PS leadership for thought leadership speaking opportunities and market the value of PS to the life sciences industry.  Collaborate cross-functionally to manage projects, therefore enabling teams to execute and innovate at speed. Have a successful track record in collaborating and communicating across the organization with measurable results.

Your Competencies: 

  • Create processes and coordinate cross functional project, particularly with Sales, CSS, and R&D

  • Act as the primary operations leader for Professional Services strategic initiatives to ensure activities are tracked, completed successfully, on time, and exceed objectives

  • Accountable for the coordination and further integration of Medidata Solutions with Dassaults Systemés and for the successful adoption of Dassault Systemés capabilities with Medidata customers

  • Collaborate with senior team members to determine and prioritize business strategies and provide department leaders with recommendations to improve teamwork

  • Develop and foster a strong partnership with the Sales organization to tell the story, and capture the customer voice, of success through partnership, technology, and implementation services

  • Lead customer and employee communications that inspire, educate, and drive engagement, all with a strong commitment to customer satisfaction

  • Foster a culture of teamwork and customer-focused innovation to inspire Medidatians

  • Research and identify speaking opportunities for Professional Services leadership to position Medidata as the authority within their respective organizations and the life sciences industry

  • In partnership with sales, develop a customer executive briefing experience that educates, creates an environment for open dialogue, and shares product and services updates 

  • Support the opportunities that drive increased value and revenue across Dassault Systemes Life Sciences brands through marketing programs and customer briefings

  • Cultivate a deep understanding of the end-to-end drug and therapy environment, including engagement with all segments of the customer base

  • Represent  PS capabilities in Dassault Systemes global and/or cross-brand projects


Your Education & Experience:

  • Masters degree with 12 years of experience or equivalent previous experience required

  • Experience in communications and strategic planning

  • Industry thought leader that challenges ideas and creates the future of work

  • Experience building strategies and executing on them




Note: The requirements should reflect your minimum requirements for the role in general

Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform. 

Medidata Solutions have powered over 20,000+ clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.