Director, Product Enablement

Technology and R&D New York, New York

Position at Medidata Solutions

Medidata: Conquering Diseases Together

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at

Your Mission: 

Medidata is the leader in developing the technologies that allow our customers to get the medicines to patients faster.  Building on our long history of delivering world-class clinical applications to the life sciences industry, Medidata’s Customer Solutions Success Organization is staffed with a passionate team of product, services and industry experts, tackling the industry’s most difficult technical challenges in order to push the boundaries of possibility for our clients and most importantly, for patients. Together we can deliver meaningful advanced digital transformation to the industry in order to achieve our vision.  

Customer Solutions & Success Enablement is responsible for leading cross functional teams in the design, implementation and execution of initiatives that drive customer success and adoption through Medidata Sales, Services and CSS functions. 

This leader will develop and execute programs that provide relevant product and implementation process knowledge to employees across the organization including roles in Sales, Professional Services and Customer Solutions and Success. This role will be responsible for ensuring appropriate information is provided to the organization to improve employee productivity and ensure cross-functional teams are in sync. 

In this role you will: 

  • Lead cross functional teams in the development and execution of department specific frameworks for enablement as well as product and platform implementation strategies and processes

  • Accountable for the creation and delivery of a series for department-specific employee enablement programs that ensure each understand the concept purpose, value, target persona, competitive differentiators, implementation/configuration strategies and definitions

  • Lead and oversee the development of operational change management plans for your portfolio

  • Work with Process Design and Communication Specialists to ensure robust, effective end to end process clarity and communications

  • Collaborate cross-functionally (R&D, Product Marketing) to support the end to end sales and services enablement functions with key product knowledge and information 

  • Work with R&D teams to develop department specific content and educational resources

  • Provide team learning and product feedback to R&D teams


Your Competencies: 

  • You are an intellectually curious and dynamic leader who is able to leverage analytical, communication and management skills to bring disparate groups together to achieve the seemingly impossible

  • Proven track record of establishing deep partnerships with cross functional teams to identify, define and recommend successful adoption and enablement strategies

  • Creative, business savvy thinker who understands broader business needs and those of your stakeholders to prioritize and drive global and integrated initiatives

  • Serve as a change leader to bring global teams together to drive client adoption success through scalable, results focused enablement

  • Able to view situations from a client and commercial perspective that results in insights needed to propel decision making

  • Demonstrate an impulse for helping people you work with and are a resourceful developer of relationships 

  • You use creativity and resourcefulness to overcome unexpected roadblocks

  • Provide demonstrated thought leadership and aptitude to think creatively to identify new ways to accomplish your mission

  • You take exceptional personal accountability to deliver at the highest ethical standards and hold others to do the same


Your Education & Experience:

  • Minimum education level required: Bachelor’s (advanced degree preferred) 

  • Minimum years of experience overall: 7-9 years of relevant product management and related program management experience, preferably in Clinical Development

  • Experienced in effective, measurable operational change management planning and implementation

  • Process design and improvement experience desired

  • Extraordinary leadership skills and track record of developing and communicating a strategy, building relationships across teams and key partners to achieve business goals

  • Prior experience leading and delivering solutions to clients or consulting background is a plus

  • Deep experience in managing complex programs and problems

  • Proven understating of project management techniques, methodologies and best practices

  • Excellent Verbal and written skills. Demonstrated ability to effectively communicate complex technical and business issues as well as solutions to a variety of partners and leaders

Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.

Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.