Vice President, Technical Services

Client Services New York, New York Remote, United States Iselin, New Jersey


Position at Medidata Solutions

Medidata: Conquering Diseases Together


Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com.

Your Mission: 

Responsible for setting vision, direction and strategy for the Technical Services team. 

The VP Technical Services is responsible for coordinating all aspects of a product or service offering, planning and running client sponsored development projects that fall outside the scope of core Medidata platform. He or she is responsible for ensuring that the service offerings meet customer requirements and must also maintain high levels of team utilization and profitability. This individual will also play a key role in ensuring that internal Medidata infrastructure relating to knowledge management and technical skill are optimised to support the whole Technical Services organisation.


 

Your Competencies:

Areas of Responsibility and Demonstrate the ability to:

  • Lead  the Technical Services team to effectively support Professional Services in all Technical Services areas such as report writing, custom functions, etc, and develop strategy to continue to meet internal and external client needs and timelines.

  • Support the team to design new custom solutions, build around processes and technology and develop novel approaches in the use and customisation of Medidata platform and other applications to support customer needs. This may include the creation of additional Technical Services offerings to drive additional revenue.

  • Devise, prepare, deliver and maintain the infrastructure to ensure all employees receive training, development, and coaching in technical knowledge required by Technical Services to deliver the service offerings

  • Ensure the internal Medidata technical infrastructure is optimised for the whole of Technical Services to support the delivery of service offerings, working closely with other Medidata teams e.g. Service Delivery, Enterprise Support so internal infrastructure does not impact delivery. Foster strong relationships with internal teams

  • Manage resources to support offerings around all Medidata products and services and proactively plan for future needs by ensuring resources are developed to continue to meet the needs of our customers

  • Manage a global resource base, including an off-shore team in India. Collaborate and foster strong relationship with these global resources and off-shore teams, ensure their performance is meeting needs and metrics of team 

  • Oversee 3rd party contracts if required.

  • Manage, coach, develop and mentor direct reports (i.e., hires, trains, appraises rewards, motivates, disciplines, creates Performance Improvement Plans, recommends termination as necessary, etc.). Define team and individual goals that are in line with Department/Divisional goals

  • Collaborate as an active team member with other product and services departments, as well as Sales, Finance, People Team and Product Development as necessary.

  • Work on significant issues where you must feel comfortable analyzing data and evaluating intangibles and being able to set strategy and direction in this environment

  • Participate in rapid implementation process for expedited technical solution deployments which may include incorporating other products and services within or external to Medidata

  • Work with the team to achieve time frames for all active projects and within financial guidelines supported by the creation and reporting of relevant metrics. Proactively strategize how metrics can be improved.

  • Master the Medidata Implementation Processes, SOP’s and WI’s.

  • Demonstrate responsibility for policies and procedures within the specific area of responsibility within Technical Services team and improving processes to ensure quality and timely delivery

  • Monitor and enforce best practices and consistency with delivery tasks within specific area of responsibility.

  • Work with clients in a client facing role, communicate with customers to assess customer satisfaction level with Technical Services solutions..

  • Participate in direct customer and sales support as necessary turning ideas and initiatives into tangible results for both internal and external customers.

  • Ensure team is able to provide cost estimates for customer-requested development projects and manage the requirements gathering process within specific area of responsibility

  • Ability to act independently, and proven track record of driving strategic initiatives, building and fostering internal and external networks and collaborative effectively cross functionally to drive results.


 

Your Education & Experience:

  • A minimum of 10+ years of experience in managing complex software implementations (Clinical Industry experience a plus).

  • Undergraduate or Graduate degree in related fields.

  • Previous experience in hands-on software development/code writing

  • Experience working in an enterprise environment

  • Experience in Pharmaceutical industry in deploying and supporting custom software

  • Deep understanding of Clinical Research 

  • Proven record in leading team of technical developers in the delivery of custom software

  • Experience in developing service offerings in a technical environment to meet needs of customers

  • Demonstrate a strong technical knowledge base and understanding with ability to influence others to drive technical enhancements in software development

  • Ability to technically challenge and question proposed solutions to help drive the optimal approach to complex technical issues whilst understanding the needs of the customer

  • Experience of growing a technical team to drive them to the next level and ensure continuous value being delivered.

  • Ability to communicate vision (excellent written and verbal communication skills)  and direction to a technical team and provide framework for personal development within the team

  • Experience in managing managers who are overseeing day to day delivery

  • Proven consulting and engagement management skills

  • Ability to learn and understand new technologies and technical issues quickly

  • Understanding of customer satisfaction and need to drive timelines and ensure quality whilst driving continuous improvement

  • Strong knowledge and experience in project management and customer management methodologies

  • Technically savvy. Able to understand modern complex technical environments. 

  • Ability to become a ‘super-user’ of Medidata’s products.

  • Experience managing customer contacts at VP level and above

  • Expert in MS office software.

  • Technical Communication:   Ability to create and present reports for distribution to a wider audience of individual contributors, line management and executive management

  • Willingness to travel 50+% - inclusive of potential trips to India.

Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform. 

Medidata Solutions have powered over 17,000+ clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.


Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.